Paper jams inside the printer.

Turn off your printer, open the cover, and remove all the paper that’s inside, including any small pieces that may have torn off. If paper jams frequently:

Use smooth, high-quality paper, loaded printable side up.

Fan the stack and then even the edges before loading it.

Don’t load paper above the arrow mark on the left edge guide.

Place the paper against the right edge guide and slide the left edge guide against your paper.

Multiple pages feed at once.

Remove the stack of paper, then:

Make sure the paper isn’t too thin.

Fan the edges of the stack of paper to separate the sheets.

To reload the paper, see page 5.

Solving Miscellaneous Printout Problems

The margins are incorrect.

Make sure the paper size settings in your printer software are correct. See the electronic Reference Guide for instructions.

Check your software documentation for instructions on selecting the correct margins for your paper size. The margins must be within the printable area of the page. See “Specifications” in your electronic Reference Guide for information.

The image size or position is incorrect.

Make sure the paper and/or layout options are set correctly.

The image is inverted, as if viewed in a mirror.

Turn off Flip Horizontal in the printer software or the mirror setting in your application software. (If you’re printing on EPSON Iron-On Cool Peel Transfer Paper, the image should be inverted so it irons on correctly.)

The printer prints blank pages.

Make sure your printer is selected in your application, or as the Windows default printer or the current printer in the Macintosh Chooser.

Make sure the paper size settings in the printer software are correct. See the electronic Reference Guide for instructions.

Make sure the print head nozzles are not clogged. To clean the print head, see page 21.

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