Where To Get Help

If you need help with your printer or its software, including EPSON Software™ Film Factory,™ see the contact information below. For help with the creative applications on the printer software CD-ROM, see page 42 for contact information. If you need help using other software with an EPSON product, see the documentation for that software for technical support information.

EPSON Technical Support

EPSON provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed in the following table:

Service

Access

 

 

World Wide Web

From the Internet, you can reach EPSON Support at

 

http://www.epson.com. At this site, you can download

 

drivers and other files, look at documentation such as product

 

brochures and user manuals, and access troubleshooting

 

information.

 

 

EPSON Internet

If you have Internet FTP capability, use your Web browser (or

FTP Site

other software for FTP downloading) to log onto ftp.epson.com

 

with the user name anonymous and your e-mail address as the

 

password.

 

 

EPSON E-MAIL

To receive technical advice through e-mail, go to

Technical Support

http://www.epson.com and complete the form under the

 

troubleshooting tab, as requested.

 

 

Automated

A variety of automated help services are available 24 hours a

Telephone Services

day, seven days a week. To use these services, you must have

 

a touch tone telephone and call (800) 922-8911.

 

 

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