Epson provides technical assistance 24 hours a day through the electronic support services and automated telephone services listed below.
| Service | Access |
|
|
World Wide | From the Internet, you can reach Epson |
Web | Support at www.MyPictureMate.com/ |
| support. At this site, you can download |
| drivers and other files, look at product |
| documentation, access troubleshooting |
| information, and receive technical advice |
| through |
|
|
Automated | A variety of automated help services are |
Telephone | available 24 hours a day, seven days a week. |
Services | To use these services, you must have a touch |
| tone telephone and call (800) |
| Your Epson SoundAdviceSM code is 70540. |
| Use this code to quickly select the |
| PictureMate printer in SoundAdvice. |
|
|
To speak to a technical support representative, dial:
●U.S.: (562)
●Canada: (905)
Toll or long distance charges may apply.
Before you call, please have the following information ready:
●Product name (PictureMate)
●Product serial number (located on the back of the printer)
●Proof of purchase (such as a store receipt) and date of purchase
●Computer configuration (if using a computer)
●Description of the problem
You can purchase a PictureMate Print Pack, which includes everything you need to print in one box: 100 sheets of PictureMate Photo Paper and a PictureMate Photo Cartridge. You can also purchase a PictureMate Carrying Case and other PictureMate accessories from the Epson Store at (800)
51