Printer driver and utility problems

The status information does not match the real status of the printer

EPSON Status Monitor 3 monitors the printer at regular intervals. You may need to wait until EPSON Status Monitor 3 monitors the printer again, and automatically updates the status.

Cannot install the printer driver in Windows

If your computer did not have Windows 98 pre-installed, it is an upgrade from Windows 95 to 98. It may not support USB connectors, and may not print. Confirm whether your computer supports USB connectors by calling the manufacturer.

The printer driver is installed as an “unknown device” in Device Manager

Some problem may have disrupted the plug-and-play installation of the printer driver. With the printer turned on and connected to the computer through a USB cable, right-click the My Computer icon and choose Properties. Click the Device Manager tab and check if USB printer or EPL-5800Lappears under unknown device. If it does, disconnect the USB cable from the printer, reconnect it, and reinstall the printer driver.

Chapter 6 Troubleshooting

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