Problems and Solutions

Look through this section to find the type of problem you have, and try the recommended solutions in the order they are presented. You will also be alerted to errors by the Status Alert window of the EPSON Status Monitor 3 utility according to the settings you make in the Monitoring Preferences dialog box. In addition, indicator lights on the printer’s built-in control panel will light up in different combinations to inform you of basic printer status, errors and warnings. See “Ready and Error Lights” on page 88 for more information.

Note:

If the problem remains after trying the suggestions in this section, contact your dealer for assistance.

Preventing paper-feed and paper-jam problems

If you have frequent paper-feed or paper-jam problems, the suggestions listed below can help eliminate them.

❏Fan the stack of paper and then tap its edges to align the paper before loading.

❏Do not load more than the recommended amount of paper.

❏Be sure to adjust the paper guides so that paper feeds freely.

❏Never allow more than 100 sheets to accumulate on the face-down tray, or more than 20 sheets to accumulate on the Face-up Tray.

❏Try turning over the stack of paper in the paper-tray. Most paper packages indicate which side is best for printing.

Chapter 6 Troubleshooting

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