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Epson G5200WNL Internet Support, Presenters Online, PowerLite Pro G5150NL, PowerLite Pro G5350NL, PowerLite Pro 5200WNL, Speak to a Support Representative

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Where To Get Help

Epson provides these technical support services:

Internet Support

Visit Epson’s support website for solutions to common problems with the PowerLite Pro G5150NL, PowerLite Pro G5350NL, or PowerLite Pro 5200WNL. You can download utilities and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions.

Visit Presenters Online to access tips, templates, and training for developing successful presentations.

Speak to a Support Representative

To use the Epson PrivateLine Support service, call (800) 637-7661 and enter the PIN on the included Epson PrivateLine Support card. This is the fastest way of speaking to a live representative, and it’s free. This service is available 6 AM to 6 PM, Pacific Time, Monday through Friday, for the duration of your warranty period.

You may also speak with a projector support specialist by dialing one of these numbers:

■U.S.: (562) 276-4394, 6 AM to 6 PM, Pacific Time, Monday through Friday.

■Canada: (905) 709-3839, 6 AM to 6 PM, Pacific Time, Monday through Friday.

Days and hours of support are subject to change without notice. Toll or long distance charges may apply.

146Solving Problems

Contents

Page Important Safety Information Copyright Notice Trademarks CContents Setting Up the Projector Displaying and Adjusting the Image Presenting With the Remote Control Preparing the Projector to Present Through a Fine-Tuning the Projector Managing Projectors Maintaining the Projector Solving Problems Projector Installation Technical Specifications Page W-Welcome note Additional enhancements: ■Closed captioning for the hearing impaired ■HDMI for digital connectivity ■1000:1 (G5150NL and G5350NL) or 800:1 (G5200WNL) contrast ratio Getting More Information epson.com/webreg 12Welcome www.epsonstore.com www.epson.ca Page 1Setting Up the Projector After unpacking the projector, make sure you have all these parts: 16Setting Up the Projector Additional Components To receive an PowerLite Pro G5150NL/G5350NL (4:3 image) TBD PowerLite Pro G5200WNL (16:10 image) page caution Connecting to the Computer Port If you’re using the VGA computer cable, connect one end to the projector’s Computer1 Computer Connecting to the USB Port Connecting to the BNC Connectors Page If your video player has an HDMI connector, see If your video player has an 24Setting Up the Projector Connecting an HDMI Video Source 1.Locate an HDMI cable Connect the cable to the HDMI connector on your player and the See Connecting a Composite Video Source Video2 Video1 If you want to play sound through the projector, see If you don’t need to make any other connections, see Connecting an S-VideoSource Connect the S-Video Connecting a Component Video Source Component 28Setting Up the Projector Connecting an RGB Video Source Connecting Using a VGA Computer Cable 1.Locate the VGA computer cable provided with the projector Connect the cable to the video port on your player and the Page A/V Mute Computer2 BNC Monitor Out Page Page Connecting External Speakers 2.Connect the USB drive or the flat end of the USB cable to the USB port on the projector, as shown Removing the USB Cable Position the cursor over the 2.Press the Enter button on the remote control to close PC Free mode 3.Turn off your digital camera or other device 4.Disconnect the USB cable Connect the cable to the projector and your network port as shown: Follow these steps to turn on the projector: 1. Remove the lens cover The P power light turns orange 38Setting Up the Projector 4. If you are prompted to enter a password, see page Using the Direct Power On Function Follow these steps to enable Direct Power On: Extended 2.Choose Operation and press Enter Shutting Down the Projector To turn off the projector, press the 40Setting Up the Projector Page Follow these guidelines if you’re having trouble displaying an image You Can’t Project an Image If you don’t see the image you are trying to project, try the following: ■Make sure the cables are connected correctly, as described beginning on page Make sure the If you’re using a PC notebook: If you’re using Mac OS X: Adjusting the Position of the Image Focusing and Zooming the Image Using Quick Corner Using Keystone Correction Selecting the Color Mode ■Presentation: For making color presentations in a bright room ■Text: For making black-and-whitepresentations in a bright room ■Theatre: For watching movies in a darkened room; gives images a natural tone ■sRGB: Matches the color palette of standard sRGB computer displays Resizing Video Images Page ■Point the remote control at the front of the projector or at the screen ■Stand within 49 feet (15 meters) of the projector Switching Between Picture Sources The easiest way to select your source is to press the On the remote control, you can press one of the Turning Off the Picture and Sound Stopping Action To restart the action, press the Freeze button again Zooming Part of Your Image 1.Press the E-Zoom button on the remote control You see a crosshair indicating the center of the zoom-inarea 2.Use the pointer button to position the crosshair Continue pressing the Using the Pointer Tool Choosing a Different Pointer Shape ■Use the Up and Down buttons to move through a Microsoft® PowerPoint slideshow ■Use the pointer button to move the pointer on the screen ■To drag-and-drop,hold down the Enter button. Then use the 56Presenting With the Remote Control Setting the Projector ID Checking the Projector ID You can check the projector’s ID by following these steps: 1.Point the remote control at the projector you want to check While holding the Setting the Remote Control ID 4Preparing the Projector to Present Through a Network Page Press the Finish If you want to create a password for remote access to the projector, highlight Web Control Password Projector keyword Ad Hoc mode Access Point mode Follow the instructions below for the mode you want to use Using Ad Hoc Mode Configuring the Projector You see this screen: 4.Make sure Quick is selected for the Connection mode. If not, use Quick If your network is using 802.11a, use the 802.11a Page Configuring the Network Settings for Windows . Then click the icon. You see a screen similar to this: on the desktop and select Properties Page ■Set the Network Type to 802.11 Ad Hoc 802.11 Ad Hoc ■Set the SSID to match the name you assigned to the projector’s SSID ■Make sure Encryption is Disabled Disabled 3. Make sure Location is set to Automatic 4.Select Network Port Configurations in the Show pull-downmenu Network Port Configurations 5.Under Port Configurations, select AirPort AirPort Using Access Point Mode 3.Choose Wireless LAN and press Enter. You see this screen: 4.Make sure Advanced is selected for the Connection mode. If Highlight the SSID text box, press Enter, and enter a name as follows: If your access point assigns IP addresses automatically, turn on DHCP IP address Subnet mask 11.Press Menu to exit 2.Right-clickthe Wireless Network Connection icon and select Properties Page Page Internet Protocol If your access point uses DHCP, select . Otherwise select , then enter the required information: Default gateway Page Checking the Gateway IP Address on Windows Status 76Preparing the Projector to Present Through a Network Page Start the AirPort Admin utility. Select your base station, then click Update 78Preparing the Projector to Present Through a Network 11.Check to make sure AirPort is turned on 12.Select the name of your AirPort network Making a WPS (Wi-FiProtected Setup) Connection ■Push Button Method ■PIN Code Method Page Page Page Page Page Enabling WEP Encryption 5.For the WEP encryption setting, highlight 128Bit or 64Bit and press Enter For Format, highlight 7.If you chose 64Bit, choose Key ID 1, 2, 3, or Highlight the Encryption key text box that corresponds to the 86Preparing the Projector to Present Through a Network Enabling WPA Security 1.Press Menu. Highlight Network and then press Enter Highlight the PSK (pre-sharedkey) text box and press Enter Enabling EAP, LEAP, or PEAP Authentication Then press Highlight the User name text box and press Enter. Press the 88Preparing the Projector to Present Through a Network Enabling EAP-TLSCertificate Validation Page 3.From the Start menu on your computer, select All Programs . You see this screen: 4.You can select the projector automatically or manually: Vista Network Projector Limitations 5Fine-Tuningthe Projector To display the menu screen, press the You see a menu screen similar to the one below: Once you’ve selected the menu, use the grayed out or unavailable, depending on the selected source.) 94Fine-Tuningthe Projector 4.After highlighting the option you want to adjust, use the ■Press the left or right side of the pointer button to adjust a slider bar To select from two or more settings, use the After changing the settings, press the You can also press the Menu button to exit The available settings vary depending on the input source selected Image ■Color Mode ■Brightness Lightens or darkens the overall image Adjusts the sharpness of the image Six-AxisColor Adjustment Follow the instructions on Select the color axis you want to adjust and press with the color, press Esc 1.Press the Menu button and select the Signal menu 98Fine-Tuningthe Projector ■Tracking Adjust this value to eliminate vertical stripes in computer images ■Sync Adjust this value if computer images appear blurry or flicker ■Position Through; see page 50 for more information Select H/V-Keystone to correct horizontal and vertical keystone distortion Select Quick Corner to adjust the shape and position of the projected image 100Fine-Tuningthe Projector Lets you choose from three pointer shapes. See page 55 for more information Raises or lowers the volume of the projector’s speaker You can assign one of the following six menus to the button: To prevent unauthorized use of the projector, you can do the following: Create a custom screen that is displayed at startup and/or when the Enabling Password Protection 2.Use the pointer button to select Password and press Enter When you see a message asking if you want to change the password, select Hold down the Num button on the remote control and use Num the numeric keypad to enter a four digit password. (The default setting is 0000.) When you see a confirmation message, reenter the password Creating Your Own Startup Screen 104Fine-Tuningthe Projector Capturing the Image 2.Highlight User’s Logo and press Enter User’s Logo When you see a message asking Choose this image as the User’s Logo Choosing When to Display the Image 1.Press the Menu button, highlight the Extended menu, and press Enter 2.Select Display and press Enter 3.Choose from these display options: ■Display ■Closed Caption ■User’s Logo Create a custom startup screen, as described on page ■Projection power button). Enable setting). Enable when you are using the projector above 4,900 feet (1,500 meters). Enable when analog (75 ) termination (such as for switchers) is necessary 3.Press the Menu button, highlight the Extended menu, and press 4.Select Multi-screen and press Enter Start by setting the 7.Adjust and match the brightness of Levels 2, 3, and If you are using three or more projectors, repeat steps For more information on these menus and options, read this chapter 110Fine-Tuningthe Projector Page Page 6Managing Projectors PowerLite Pro G5150NL and G5350NL 6.Do one of the following: ■If your network assigns addresses automatically, turn on the DHCP setting If your network does not assign addresses automatically, turn off and enter the projector’s , and EMP Monitor Operation Guide 5.Do one of the following: 116Managing Projectors 3. Choose Mail, then press Enter. You see a screen like this: Mail 4.Highlight On to receive e-mailnotifications, then press Enter 5.Enter the IP address for the SMTP server for the projector SMTP server ■Line 1: The name of the projector where the problem has occurred ■Line 2: The IP address of the projector where the problem has occurred ■Line 3: Details of the problem 2.Choose Mail, then press Enter 3.Highlight On to receive e-mailnotifications, then press Enter Select problems or warnings to be notified about by Page 7Maintaining the Projector Clean the lens whenever you notice dirt or dust on the surface Before you clean the case, turn off the projector and unplug the power cord ■To remove dirt or dust, wipe the case with a soft, dry, lint-freecloth 122Maintaining the Projector Page 7. Slide the air filter cover in until you feel resistance 124Maintaining the Projector Page 4. Slide the air filter cover in until you feel resistance See page 130 to check the lamp usage It is time to replace the lamp when: ■The projected image gets darker or starts to deteriorate as soon as possible You may also need to replace the lamp if the Lamp light flashes red. See page Lamp Contact your dealer or call Epson at 800-GO-EPSON Follow these steps to replace the lamp: 4.Loosen the two screws holding the lamp in place (you can’t remove them) 5. Hold the lamp as shown and pull it straight out 7.Once the lamp is fully inserted, tighten its screws 128Maintaining the Projector Resetting the Lamp Timer Checking Lamp Usage To check the number of hours the lamp has been used, press the Menu button and highlight the Info menu. You see a screen like this: Info When replacing batteries, take the following precautions: Page Page 8Solving Problems Page What To Do When the Lights Flash The lights on top of the projector indicate the projector’s status Status lights Status lights (continued) 136Solving Problems The power doesn’t turn on If the projector doesn’t turn on when you press the The buttons on the projector don’t work No image appears on the screen ■Check that the P power light is green, not flashing ■You can also try resetting all of the configuration menu settings. See page ■Make sure the cables are connected correctly, as described on page ■Make sure the power for your connected equipment is turned on If you’re using a PC notebook: Hold down the If you’re using Mac OS X: The message Not Supported is displayed Only part of the computer image is displayed If you’re projecting a wide panel computer image, adjust the The image isn’t square, but keystone-shaped If the image isn’t square or rectangular, adjust its shape as described on page The image contains static or noise The image is blurry If further adjustment is needed, you can 2.Adjust the Tracking to eliminate vertical bands 3. Adjust the Sync setting to increase the image sharpness The image is too light or dark, or colors are incorrect If you’re displaying video, adjust the settings on the Image menu. You can also try adjusting the settings on the Image menu Nothing Appears on an External Monitor Set Standby Mode to ■Make sure the projector is plugged in For problems with EMP Monitor, see the EMP Monitor Operation Guide 144Solving Problems The projector doesn’t respond to remote control commands ■Point the remote control towards the receiver When the optional remote control cable is connected, the remote control Internet Support PowerLite Pro G5150NL PowerLite Pro G5350NL PowerLite Pro 5200WNL Presenters Online Before you call for support, please have the following information ready: ■Product serial number (located on the projector) ■Proof of purchase (such as a store receipt) and date of purchase ■Computer or video configuration ■Description of the problem Page AProjector Installation Page Page Installing the Lens 2.Turn the focus ring clockwise until it stops moving 152Projector Installation Removing the Lens Page BTechnical Specifications Page Keystone correction ±40° vertical, ±20° horizontal (standard lens) Mouse compatibility Requires optional Wireless IR Mouse Electrical Environmental Temperature Operating: 32 to 104 °F (0 to 40 °C) 32 to 95 °F (0 to 35 °C) (over 1,500 m/4,921 ft, with High Altitude PowerLite Pro G5150NL/G5350NL 160Technical Specifications Compatible video formats (continued) 162Technical Specifications Page Page CNotices ■Never push objects of any kind through the cabinet slots Do not operate the projector in a ■Do not store the projector outdoors for an extended length of time ■Do not use the projector outside the required temperature range of ■Unplug the projector when it will not be used for extended periods ■Do not place the projector where the cord can be walked on For United States Users ■Reorient or relocate the receiving antenna ■Increase the separation between the equipment and receiver ■Consult the dealer or an experienced radio/TV technician for help WARNING For Canadian Users Page Index 172Index Page 174Index Page 176Index