Epson GT-7000, Photo Contacting Customer Support

Contacting Customer Support B-1

PapU-U

Rev. C

A5 size APP-B.FM

2/1/00 Pass 0

Proof Sign-off:

E.Omori _______

<leadername> _______

<editorname> _______

Appendix B

Contacting Customer Support

For United Kingdom and the Republic of Ireland Users. . . . . . . .B-3

For Australian Users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-5

For Singapore Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-6

For Hong Kong Users. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . B-7

For Philippines Users . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .B-8

Contents

Main Where to Find Information This User's Guide EPSON Scan!II & EPSON TWAIN User's Guide Information on EPSON Scanner Software for Windows Information on PageManager and other Software User's Guide Color Image Scanner ii Declaration of Conformity iii Contents Page v Page Introduction Features 2 Options w Warnings, Cautions, and Notes c Important Safety Instructions 4 E NERGY S For United Kingdom Users w Safety information Page Chapter 1 Setting Up the Scanner 1-2 Unpacking the Scanner Scanner Parts 1-4 SCSI model USB model Choosing a Place for the Scanner 1-6 Installing a SCSI Interface Board (Windows Only) w 1-8 Releasing the Transportation Lock Plugging in the Scanner 1-10 Initialization Connecting the Scanner (SCSI) to Your Computer For PC users: For Macintosh users: 1-12 Understanding SCSI connections Setting Up the Scanner 1-13 Setting the SCSI ID number The scanner's default SCSI ID number is 2. 1-14 Setting the terminator switch ON 1-16 Connecting the scanner Page 1-18 Power-on sequence Power-off sequence 1-20 Connecting the Scanner (USB) to Your Computer Understanding USB connections Connecting the scanner 1-22 Chapter 2 Using Your Scanner 2-2 Lights and Buttons Light P Buttons ] 2-4 Placing a Document on the Scanner Page 2-6 Removing the Cover for Thick or Large Documents 2-8 Sizing Up Your System RAM and hard disk size Accelerator boards Video cards 2-10 Monitors File compression software Chapter 3 Options 3-2 Using the Film Adapter Unpacking the Film Adapter Installing the Film Adapter 3-4 Film holders 35 mm negative or positive film Page Loading slides and film 3-8 Page 3-10 Scanning normal (reflective) documents 3-12 Using the Automatic Document Feeder Unpacking the Automatic Document Feeder Installing the Automatic Document Feeder 3-14 Loading paper into your Automatic Document Feeder 3-16 Loading documents manually 3-18 Document specifications Document conditions Other precautions Page Chapter 4 Maintenance and Troubleshooting 4-2 Maintenance w Cleaning the scanner Replacing the fluorescent lamp Cleaning or replacing the paper path guide 4-4 Removing the paper path guide Page 4-6 Cleaning the paper path guide Attaching the paper path guide 4-8 Transporting the Scanner Problems and Solutions Error indicator 4-10 Operating problems Also see the documentation that came with your computer and printer for possible solutions. The Operate light does not come on. The scanner does not scan. Quality problems 4-12 Try connecting the scanner directly to the computers USB port, or The scanner software does not work properly. The entire image is distorted or blurred. c Edges of the document are not scanned. Colors are patchy or distored at the edges of the image. 4-14 The image is faint or out of focus. The image is too dark. Straight lines in the image come out jagged. The image does not look the same as the original. A line of dots is always missing from the scanned image. 4-16 A line of dots always appears in the scanned image. When using halftoning, textured patterns of dots appear inside particular areas of the image. Colors in the image look odd. Colors on your monitor are different from those in the original image. Printed colors are different from those in the original image. 4-18 The printed image is larger or smaller than the original. Scanned images cannot be printed or come out garbled when printed. The colors of negative film preview images look strange. Page 4-20 Clearing Jammed Paper Page 4-22 Changing the SCSI ID number or SCSI board Page Page Appendix A Technical Specifications A-2 Scanning Technical Specifications A-3 A-4 Electrical Environmental Technical Specifications A-5 Safety Approvals CE marking A-6 SCSI Interface Technical Specifications A-7 USB Interface A-8 Initialization Methods Technical Specifications A-9 Automatic Document Feeder A-10 Film Adapter Appendix B Contacting Customer Support B-2 Contacting Customer Support B-3 For United Kingdom and the Republic of Ireland Users World Wide Web Faxon EPSON B-4 Bulletin Board Service for latest drivers and utilities Customer and Warranty Support Pre Sales Enquiry Desk Contacting Customer Support B-5 For Australian Users EPSON FAXBACK EPSON Bulletin Board System Internet URL http://www.epson.com.au Your dealer For Singapore Users Contacting Customer Support B-7 For Hong Kong Users Internet home page Electronic bulletin board system Technical Support Hotline B-8 For Philippines Users Glossary 1 Glossary 2 Glossary 3 4 IN-1 Index A B C IN-2 D E F G J L M N O IN-4 Q R S T