4-12 Maintenance and Troubleshooting
PapU-U
Rev. C
A5 size CHAP4.FM
2/1/00 Pass 0
LProof Sign-off:
E.Omori _______
<leadername> _______
<editorname> _______
Quality problems
For USB model users :
More than one hub is in
use, or the cable is
unsuitable.

Try connecting the scanner directly

to the computer’s USB port, or use an
EPSON USB cable .

The scanner software does not work properly.

Cause What to do
Software is not installed
properly.
Make sure your software is installed
correctly.
Computer system
doesn’t meet the
requirements.
Make sure your computer meets the
memory and other system
requirements specified for the
software you are using.
Not enough memory is
available.
Make sure the computer has enough
memory for your software. If the
computer does not have enough
memory available, see your software
and computer documentation for
details.

The entire image is distorted or blurred.

Cause What to do
Document is not placed
correctly.
Make sure the document is flat against
the document table.
Document was moved. Make sure you do not accidentally
move the document during scanning.