Xerox 685, 765, 665, 785 manual Error Codes, Troubleshooting, Probable Cause, Corrective Action

Troubleshooting

Error Codes

Code	Probable Cause	Corrective Action
10	The Paper tray is Empty	Add paper to the tray. Ensure the
		tray is closed.
11	A Paper Jam occurred.	Open the Top Cover, and clear the
		copy paper jam. See the “Paper
		Jam” section in this chapter.
12	A document jam occurred.	Remove the jammed document.
		See the “Paper Jam” section in
		this chapter.
13	Operator control panel or Top Cover, is	Close the panel or cover.
	open.
20	A power failure occurred.	Check the Power Failure Report
		and retry the operation.
22	File Error due to a Directory Error.	Call for Service.
30	The Stop key was pressed during the	Retry the operation.
	communication.
32	The designated number of pages does	Verify the designated number is
	not match the actual document.	correct. If the document misfed,
		resend the document.
33	Polling Error. The security code does	Check the security code and retry
	not match.	the operation.
42	The Free Memory is zero causing the	Recover sufficient memory by
	communication to stop.	completing reserved job, then
		retry the communication.
50	The remote party cannot be reached	Confirm the telephone number is
	even after redialing.	correct, then retry the
		communication.
53	Security mismatch in Relay or Mailbox	Confirm the remote party’s
	transmission. The functions of the	security code, password and
	remote machine and yours do not	telephone number.
	match.

16-6 WorkCentre Pro 665/685/765/785