Xerox Troubleshooting, 16-4, WorkCentre Pro 665/685/765/785, Error Message, Probable Cause

Troubleshooting

Error Message	Probable Cause	Corrective Action
Phonebook data	Phonebook information was	Reprogram the dial data from
was lost	lost	the control panel or Control
		Centre.
Comm. error - retry	The communication did not	The error occurs only when
	end normally.	direct transmission feature
		was selected. Resend the
		document again.
Drum life warning	The drum counter has	Replace the Drum Unit. See
	reached 9,000 pages.	“Replacing the Drum Unit”.
Replace drum	The drum unit has reached	Replace the drum unit. See
	the end of its life.	“Replacing the Drum Unit”.
Toner is low	The Toner sensor detected	Replace the toner cartridge.
	"toner low" status.
Out of toner	The Toner sensor detected	Replace the toner cartridge.
	"toner end" status.
Power failure	The power has been turned	Review the Power Failure
	off during an operation or a	List.
	document in memory has
	been lost.
Control panel open	The control panel is open	Close the control panel
Top cover is open	The top cover is open	Close the top cover.
Document jam	A document jam occurred.	Open the control panel and
		remove the document.
Paper jam XX	A piece of paper has been	"xx" specifies the cause of the
	misfed.	paper jam. See the paper jam
		error code table.
Paper Tray is empty	All paper trays are empty.	Add paper to the paper trays
		and ensure the trays are
		closed correctly.
Upper paper empty	The upper paper tray is	Add paper to the upper paper
	empty.	tray and close the tray
		correctly.

16-4 WorkCentre Pro 665/685/765/785