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manual
Programming the Machine
Models:
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Troubleshooting
Specs
Install
Error messages
Product Data Sheet
Alarm Volume Setting
Password
Error correct-ECM 1. On Off
Delayed Start
Symbols
Page 25
Image 25
Programming the Machine
WorkCentre Pro 665/685/765/785
2-5
Page 24
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Image 25
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Contents
Xerox
Welwyn Garden City AL7 1HL
Table of Contents
WorkCentre Pro 665/685/765/785
Dialing Methods
Receiving Documents
Transmitting Documents
Polling
Cancelling Jobs
Mailbox Communications
Reports
Copying Documents 10-1
Viii WorkCentre Pro 665/685/765/785
Appendix a Ordering Supplies
Troubleshooting 16-1
Appendix B Maintaining the Product
Energy Star
Xii WorkCentre Pro 665/685/765/785
Introduction
Finding Information in the System Administrator’s Guide SAG
Polling Chapter
Troubleshooting Chapter
Mailbox Communications Chapter
Reports Chapter
Information provided by the User’s Guide
Environment Specifications a
Basic Troubleshooting Chapter
Send header 1. Inside Outside Off
Document Conventions
Introduction
Programming the Machine
Using the Menu Mode
Key Key Description
Keys used in Menu Mode Operation
Fax features Print reports Phonebook setup Self test
To program a Menu feature using the scroll keys
To program a Menu feature using the Menu Numbers
Menu Flow Map
Programming the Machine
Programming the Machine
Keys used to Enter Characters
Character Entries
Character Code Table
Correcting Characters
Entering Characters
Replacing Characters
Enter name
Enter name Insert
Deleting or Inserting Characters
Direct Access Function Keys
Programming the Machine
Planning the Phonebook
Setting Up the Phonebook
Pre-setting Speed Dial Numbers
Speed dial number 001
Enter speed dial nbr or Back to previous Stop to complete
Speed dial 001 Fax number 128 max
Speed dial 001 Name 20 max Enter name
Speed dial 001 Alternate fax nbr
Fax options? 1. Yes
Send Later
Subaddress PWD 20 max
Subaddress SUB 20 max
Line Selection
Speed dial number 1. Delete Modify Retain
Modifying or Deleting Speed Dial Numbers
Press one touch key or Back to previous Stop to complete
Pre-setting One Touch Numbers
One touch key 001 Fax number 128 max
One Touch key Name 20 max Enter name
One touch key Alternate fax nbr
Fax options? 1. Yes
Send later Time Hhmm
Fax Speed
Line Selection
One touch key 1. Delete Modify Retain
Modifying or Deleting One Touch Dial Numbers
Enter group number or Back to previous Stop to complete
Pre-setting Group Numbers
Group number 0025 Enter speed dial or OT Enter to complete
Enter name Group name 20 max
Phonebook By name Speed dial Group dial
Programming Group Send
Enter group number or Back to previous Enter to complete
Deleting or Modifying a Group Number
Enter group number 1. Delete Modify Retain
Filling out the One Touch Label
To setup Department Codes
Setting the Department Codes
Set dept. code 1. Yes
Enter master code Dept. number01 Dept. name 20 max
Set dept. code Recover old data New
Enter name Dept. name 20 max
Enter master code Dept. number Master code
Enter master code Dept. number
Set dept. code Dept. number
Set dept. code Dept. number Dept. code
Set dept. code Dept. number04 Dept. name 20 max Enter name
Changing the Department Code Settings
Dept. number 1. Delete Modify Retain
Set dept. code Already assigned Dept. number02
Error correct-ECM 1. On Off
Long original 1m 39 Inches Any length
Long Original Setting
Bypass Tray Paper Size Setting
Interval Number of redials
Redial Count and Interval Setting
Redials 00-14
Redials Interval 01-15 min
Receive interval Interval 00-15min
Receive Interval
Resolution Selection Description
Resolution and Contrast Setting
Standard
Resolution
Fine
Superfine
Super power save Automatic Manual Off
Power Saver Setting
Entering time Time 01-60min
Printer power save 1. On Off
Print Density
Refuse junk mail 1. On Off
Refuse Junk Mail Setting
Ringer volume Volume 2 3 4 5 6
Ringer Volume Setting
Alarm volume Volume 2 3 4 5 6
Alarm Volume Setting
Key touch volume Volume 2 3 4 5 6
Key Touch Volume Setting
Monitor volume Volume 2 3 4 5 6
Monitor Volume Setting
When memory full Delete scan pages Send scan pages
Send After Scan Default Setting
Type of send Dial while scan Dial after scan
Remote Access
Remote Service Setting
Remote access 1. On Off
Download firmware 1. No job in memory Anytime
Download
RDC password Set RDC password Password 20 max
RDC Password
Auto supply ordering 1. On Off
Supplies Order
Fax separator page 1. On Off
Separator Page Default Setting
Copy separator page 1. On Off
PC separator page 1. On Off
Line monitor 1. Always Off
Line Monitor Default Setting
Programming the Machine
Receiving Documents
Answer mode Auto answer Manual answer
Setting the Answer Mode Line
Basic Receive
Rings to answer Rings 01-*10
Receive only Start/Stop time 0000
Manual Receive
Auto Receive
Collate Fax
Advanced Receive
Collate fax 1. On Off
Reduce incoming fax 1. On Off
Reduce Incoming Fax Setting
Receive to memory 1. On Off
Receive to Memory
Secure Receive
Automatic Secure Receive Setup
Security code Security On/Off
Secure receive Security code
Secure receive Security code Security On/Off
Secure receive Start/Stop time 600
Secure receive 1. On Off
Secure recv. all day For each day? 1.Yes
Monday Secure all day 1. Yes
Secure receive Start Stop
Manual Secure Receive
Secure receive 1. Start Stop
Printing the Stored Document in Secure Receive Mode
12-01-1999 1547 Ready Free memory 80% Printing
Discard extra 1. On Off
Discard Extra Setting
Receiving Documents
Dialing Methods
12-01-1999 1347 Ready Free memory100% Dial or press Copy
Manual Dial On-hook and Off-hook Dialing
Dial fax number Fax number
Communicating Job number 022 5554444
Alpha Dialing
Speed dial 001 Keith Doe Co
Enter search name Exit to previous Keith Doe Co. −↓
Scanning into memory Job number 007 Free memory 91%
Phonebook 1. Speed dial Alpha dial Group dial
Speed Dialing
Speed dial 001
One Touch Dialing
Scanning into memory Job number 041 Free memory 85%
One touch key
Scanning into Memory Job number 052 Free memory 82%
Keypad Dialing
12-01-1999 1347 Ready Free memory92% Dial or press Copy
Manual Redial Last Number Off-hook
Automatic Redialing
Redial last number Enter to start
Manual Redial Last 5 Numbers On-hook
Chain Dialing
Charge Card Transmissions
Procedure
Scanning into memory Job number 017 Free memory 100%
Manual group Enter fax number, Phonebook Or one touch key
Manual Group Dialing
Manual group − to previous Enter more Or press Start
Transmitting Documents
Job Numbers
Memory
Scanning into memory Job number 047 Free Memory 100%
Memory send 1. On Off
Memory Send or Direct Send Default Mode
Memory Send
Scanning into memory Job number Free memory 92%
12-01-1999 1347 Ready Free memory 100% Dial or press Copy
12-01-1999 1347 Ready Free memory 85% Load document
Dialing Job number 5551212
Direct Send
Direct send Yes
Direct Send with Memory Send Selected
Free memory 80% Enter fax number
Manual Send
Delayed Start
Time Hhmm DD
Priority Transmission
Line selection Either line Line #1 Line #2
Line Selection
Free memory 100% Enter fax number
Fax number 128 max 5151212 +
Charge Codes
Fax number 128 max 5151212 + $$$
Effective Range
Cover Sheet
Cover sheet 1. On Off
Cover Sheet Setup
Load cover image 1. Yes
Cover sheet Press Start to store
Cover sheet Send Print
Sending a Document with a Cover Sheet
Enter to Name
Enter from Name
Batching
Confirming a Transmission
Option Description
One Time Fax Options
Number of pages Pages
Number of Pages
Listen to dial 1. On Off
Listen to Dial
Send then poll Off
Send then Poll
Send then poll Add security code? 1. Yes
Transmitting Documents
Error correct ECM 1. On Off
ECM Disable
Secure send Off
Secure Send Transmission
Send after scan 1. Yes
Send After Scan Enable
Transmitting Documents
Enter account code or press Start
Advanced Transmissions Using an Account Code
Account code 1. On Off
Account Code Default Setting
12-01-1999 Free memory 100% Enter dept. code
Transmitting Using a Department Code
Resend Stored Fax Default Setting
Resending a Stored Fax
Fax number 128max
Start Send to one number Change
Secure Send Setting
Relay Station Setup
Initiating Station Setup
ITU-T Relay Communications
ITU-T Relay Transmission
Enter password Password 20 max
Setup password 1. Yes
Send Relay Box number 20 max
Transmitting Documents
Originator
Presetting ITU-T Relay Box
Relay Boxes Relay Station
End Stations
Enter password Password20 max
Program password 1. Yes
Enter mailbox new# Box number 20 max
Relay end number Enter phonebook key or one touch key
Relay end number One touch key01 Enter more Or press Start
Transmitting Documents
Deleting a Relay Box
Mailbox setup 1. Done Mailbox delete
Delete mailbox# Box number 20max
Transmitting Documents
Stop Key
Cancelling Jobs
Job Status Key
Dialing Job number 006 5551212
Cancel Job Key
Cancel job Enter to cancel Previous − Next ↓
12-01-1999
Cancel this job? Job number 043 Yes
Job number 043
Direct Send Jobs
Cancel this job? 1
Cancelling Jobs
Polling Communications
Polling
Storing a Document to be Polled
Scan to be polled 1. Poll-once box Multi-poll box
Storing a Document to be Polled in a Poll-once Box
Scan to be polled security code Secure fax 20 max
Storing a Document to be Polled in a Multi-poll Box
Modifying Documents Stored in a Polling Box
Cancelling Documents Stored in a Polling Box
Security/fax number?
Already assigned Delete Add + Retain
Poll one number Enter fax number
Polling a Remote Document Poll-once or Multi-poll Box
Poll Add security code? 1. Yes
Load document To poll press Start
Group Polling
Poll a group Security code
Poll a group Add security code? 1. Yes
Continuous poll Interval 10-70min
Continuous Polling
Continuous poll Start/Stop time 0800
Continuous poll One touch key46 Enter more Or press Start
Continuous poll − ↓ for setting Start/Stop days Mon-Fri
Continuous poll Security code
Already assigned 1. Delete Retain
Deleting Continuous Poll Jobs
Polling
Mailbox ITU-T Communications
Mailbox Communications
Mailbox Reception Reports
Local Mailbox ITU-T
Mailbox setup Done Mailbox delete
Creating an ITU-T Mailbox
Enter mailbox new # Box number 20 max
Mailbox type Confidential Bulletin board Relay
Deleting an ITU-T Mailbox
Storing a Document in a Local ITU-T Mailbox
Mailbox Confidential Bulletin board Relay Box setup
Delete Mailbox #
Store Confidential Box number 20 max Store Bull. board
Printing a Document Stored in a Local ITU-T Mailbox
Print Confidential Box number 20 max Print Bull board
Deleting a Document Stored in a Local ITU-T Mailbox
Sending to a Remote ITU-T Mailbox
Remote ITU-T Mailbox
Delete Confidential Box number 20 max Delete Bull board
Mailbox Communications
To send to a remote mailbox, press
Polling a Remote ITU-T Mailbox
Poll Confidential Box number 20 max Poll Bulletin Board
Attaching an ITU-T Sub Address
Transmitting a Document to an ITU-T Sub Address
Subaddress SEP 20 max
Polling a Document Using a Sub Address
Load document To poll press Start
Reports
Setting Up Reports and Lists
Activity Report Setup
Description
Code
Activity report Set key default Auto print
Confirmation Report Setup
Confirmation Report
Confirmation report 1. Always On error Off
Confirmation Report Memory Send
Confirm. memory send 1. Always On error Off
Show first fax page 1. On Off
Group Send Report
Group send report Always On error Off
Reports
Group Poll Report
Group poll report Always On error Off
Relay Originator Report
Relay originator 1. Always On error Off
Show first fax page 1. On Off
Relay Station Report
Relay station 1. Always On error Off
Reports
Relay Destination Report
Relay destination 1. Always On error Off
Reports
Confirmation report
Confirmation Report Override
Local to mailbox Remote to mailbox Relay station
Reception Report Setup
Description
Activity Report
Printing Reports and Lists
Print number 50 1paper 100 2paper 150 3paper
ITU-T Mailbox Report
Pending Jobs Report
Department Code Report
Power Failure List
Press Menu Map
Menu Map
Settings Report
To print the Settings Report Press
Making Copies
Copying Documents
Copy Copies PaperAuto Collate On
Copying Papertray 1 LT Pages
Press the Exit or Stop key to cancel the copy operation
Scan Functionality
11-2 WorkCentre Pro 665/685/765/785
PCL Printing Functionality
12-2 WorkCentre Pro 665/685/765/785
Network Functionality
13-2 WorkCentre Pro 665/685/765/785
Internet FAX Functionality
14-2 WorkCentre Pro 665/685/765/785
Using the ControlCentre
Setting the Machine Defaults
Setting up the WorkCentre
Setting up the Telephone Lines
Using the Power Save features
Changing Your ControlCentre Password
Setting the PC’s Date and Time on the WorkCentre
Setting the Cover Sheet and Send Header Options
Setting the Fax Send Options
Choosing How to Send Faxes
Setting the Redial Options
Sending Faxes Using Security
Faxing Long Originals
Setting the Receive Footer Option
Setting the Fax Receive Options
Receiving Faxes when the Printer is Unavailable
Receiving Secure Faxes
Setting the Receive Interval
Receiving Oversized Faxes
Collating and Reducing Incoming Faxes
Receiving Faxes to Your PC
Setting up a Phonebook
Assigning an Individual Fax Number to a One Touch Key
Using the ControlCentre
Editing a One Touch Key Entry
Deleting One Touch Key Entries
Presetting a Speed Dial Number
Editing a Speed Dial Number
Deleting Speed Dial Numbers
Presetting a Group Dial Number
Deleting Group Dial Numbers
Editing a Group Dial Number
Opening a Phonebook File
Saving a Phonebook to Your PC
Creating a Mailbox
Creating Mailboxes
Editing a Mailbox
Setting up Department Codes
Using Department Codes
Deleting a Mailbox
Deleting a Department Code
Changing a Department Code
Printing Reports
Confirmation Reports Setup
Printing the Settings Report
Reception Reports Setup
Saving WorkCentre Settings to a File
Saving the WorkCentre Settings
Opening a Saved WorkCentre Settings File
Creating a New WorkCentre Settings File
Enabling Xerox personnel to perform remote tests
Setting up automatic supply ordering
Firmware Download
Self Test
Troubleshooting
Auto test Individual test Print test
Troubleshooting
Error Messages and Codes
Calling for Service
16-4 WorkCentre Pro 665/685/765/785
Troubleshooting
Code Probable Cause Corrective Action
Error Codes
WorkCentre Pro 665/685/765/785 16-7
Code Description Replace Parts
Device Error Codes
Code Location
Paper Jam
Remove any documents from the Document Tray Documents
Open the Right Side Cover and remove any jammed paper
067
WorkCentre Pro 665/685/765/785 16-13
Right Side
Document Jam
Typical Causes Recommended Procedure Document Jams
Remove all documents from the Document Tray Documents
073
G3 5 0
Status Code Table
Problem Check Items
Transmission Problems
Reception Problems
Image Quality
Problems with envelopes
Communications failure
16-22 WorkCentre Pro 665/685/765/785
Ordering Supplies
Ordering Supplies
Supplies
Setting up the destination
Setting-up Automatic Supplies Ordering
Ordering Supplies Automatically
WorkCentre Pro 665/685/765/785
Select supplies 1. Toner Drum
Entering the part details
Enter quantity Quantity
Enter part number 20 max
Entering ordering details
Enter tel number Tel number 32 max
Enter contact name Name 40 max
Enter ship to name Name 40 max
Enter ship address Address 64 max
Printing the order form
Replacing the Paper
Maintaining the Product
To replace the paper
039
Push the paper tray all the way into the machine
To replace the Toner Cartridge
Replacing the Toner Cartridge and Fuser Cleaner
065
098
093
Assembly
026
027
029
To replace the Fuser Cleaner
076-1 076-2
101
To replace the Drum Unit
Replacing the Drum Unit
Developer Assembly
026
028
To replace the Ozone Filter
Cleaning the Machine Cleaning the Cabinet and Ozone Filter
Cleaning the Document Scanner
Close the Transmission Cover WorkCentre Pro 665/685/765/785
Cleaning the Developer Assembly and the Surrounding Parts
023
065
To clean the Paper guide
To clean the Transfer Wire and Discharge Wire
To clean the Developer Assembly
026
027
029
Charger Wire
Cleaning the Charger Wire and the Laser Beam Window
Laser Beam Window
To clean the Laser Beam Window
To clean the Charger Wire
Charger Wire WorkCentre Pro 665/685/765/785
Assembly
027
029
Cleaning the Components as Needed
023
065
Page
To clean Contacts
To clean the Metering Blade
Developer
028
Installing the maintenance kit
Specification
Product Data Sheet
JBIG/MMR/MR/MH
Process Unit is 750 prints. Supply Toner Cartridge
WorkCentre Pro 665/685/765/785
Safety Certification and Environmental Compliance
This product must be earthed
Laser Safety Information
Radio Frequency Emissions USA
Third Party Certification
120v 60Hz Nominal Markets
230v, 50 Hz Nominal Markets
Unique European Certification Approvals and Certification
UK Electricity at Work Regulation
Question What is the Electricity at Work Regulation?
Question Is the Xerox equipment in my premises safe?
Question Is Xerox equipment safe?
Question I require records of all tests
Environmental ChoiceM
Environmental Compliance
Page
Send Header Requirements
FCC Regulations
Data Coupler Information
Page
Canadian Certification
Page
Index
Symbols
INDEX-2
INDEX-3
See also LCD document feeder
INDEX-5
See also LCD listen to dial
See also menu map levels
INDEX-8
See also dial mode
INDEX-10
See also contrast default setting
See also security
INDEX-13
INDEX-14
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