Xerox 765, 665, 685, 785 manual Reception Problems, Troubleshooting, Check Items

Troubleshooting

Problem	Check Items
The sending procedure	• Is the remote machine able to communicate with a
was completed correctly	G3 facsimile? The WorkCentre can communicate
but nothing happened at	with G3 facsimiles but not G2 or G4.
the receiving end.
Documents cannot be	• Set the Fax Speed to transmit the document at a
transmitted overseas.	slower speed. See “Setting up the Phonebook”.

Reception Problems

When receptions are not successful, check the items in the following table. If you confirm these items are set up correctly and receptions are still unsuccessful, call for technical support.

Problem	Check Items
When you are to receive a	• Did you return the handset to its cradle before
document via the Manual	pressing Start? If so, you must press Start before
Reception mode, the fax is	you hang up.
not received when the	• Is there a document in the Document Tray on your
Start key is pressed.	machine? If so, remove it by pressing the Stop key.
	• Is the modular cord connected?
	• Is the power cord connected?
	• Does the Paper Tray have paper?
	• Is the Top Cover fully closed?
	• Is there an error on the sending machine?
The received fax will not	• Is the Top Cover fully closed?
feed out.	• Is the Right Side Cover fully closed?
After placing paper in the	• Is the paper installed correctly? See “Replacing the
Paper tray, the Paper	Paper”.
Empty message continues
to display.
The received document is	• Is the original document on the sending side of poor
too dark and difficult to	quality? Check with the remote station.
read. Unnecessary lines	• Is there a problem with the remote machine?
are printed.	• Does the same problem happen when you copy a
	document? If so, clean the Recording Unit. See
	“Maintaining the Machine”.

16-20 WorkCentre Pro 665/685/765/785