Symptom | Cause/solution | Reference | |
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| • Depending on the version of your browser, there might be | Installation | |
| difficulties refreshing the picture, etc. | Guide | |
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The image is not being refreshed. | • Depending on the traffic of the network or the concentra- |
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tion of access to the camera, there might be difficulties |
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| displaying the camera picture. Request the camera picture | ||
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| using the browser such as by pressing the [F5] key, etc. |
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No image is displayed (or too | • Is the brightness setting set at an appropriate level? Click | 8 | |
dark). | the [Normal] button of [Brightness]. | ||
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Images are displayed washed | • Is the brightness setting set at an appropriate level? Click | 8 | |
out. | the [Normal] button of [Brightness]. | ||
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| • When flicker occurs frequently, select "Indoor scene |
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Flicker appears on the screen. | (50 Hz)" or "Indoor scene (60 Hz)" for "Light control | 24 | |
| mode". |
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The alarm occurrence indication | • Is the viewer software installed on the PC? Confirm that |
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button on the "Live" page do not | the viewer software "Network Camera View 4S" is | 4 | |
display the current status in real | installed. |
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time. |
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• Is "Real time" selected for "Alarm status update mode"? | 18 | ||
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No image is displayed on the | • Press the [F5] key on the keyboard of the PC or click the | 7 | |
"Live" page. | [Live] button. | ||
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| • Delete temporary internet files as follows. |
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| (1) Select "Internet Options…" under "Tools" on the menu |
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| bar of Internet Explorer. The "Internet Options" window | – | |
| will be displayed. | ||
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| (2) Click the [Delete Files...] button in the "Temporary |
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| Internet files" section on the [General] tab. |
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Images are not displayed or not |
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• The firewall function of the |
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refreshed smoothly. | tering the port of the camera. Exclude the port number of | – | |
| the camera from the list of the port numbers to be filtered | ||
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| by the |
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| • Depending on the PC or network line in use, images may |
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| temporarily not be refreshed. However, it does not indicate | – | |
| any malfunction if the normal status is recovered at the | ||
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| next frame or refresh interval. |
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No indicator lights. | • Is "Off" selected for "Link/Access indicator" on the "Basic" | 18 | |
page? Select "On" for "Link/Access indicator". | |||
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| • When "Network Camera View 4S" is deleted from a PC on |
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| which both the viewer software "Network Camera View 3" |
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H.264 images are not displayed. | and "Network Camera View 4S" are installed, H.264 | 4 | |
images may not be displayed. In this case, delete | |||
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| "Network Camera View 3" from the PC and then install |
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| "Network Camera View 4S". |
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