60
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Symptom Cause/solution Reference
pages
Cannot access from the web
browser.
•IsthesameIPaddressprovidedtootherdevices?
Are there contradictions between the address and the net-
worksubnettobeaccessed?
<When the camera and the PC are on the same subnet>
Are the IP addresses of the camera and the PC set in a
commonsubset?Oris"UseProxyServer"forthesettings
ofthewebbrowserchecked?
When accessing the camera in the same subnet, it is rec-
ommended to enter the address of the camera in the
"Don’t Use Proxy For These Addresses" box.
<When the camera and the PC are connected in the differ-
ent subnet>
Is the IP address of the default gateway set for the camera
correct?
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No image is displayed.
•IstheviewersoftwareinstalledonthePC?Installthe
viewer software on a PC. 4
•IstheversionofDirectX9.0corlater?Checktheversion
ofDirectXasfollows.
(1)Select"Run…"fromthestartmenuofWindows®.
(2) Enter "dxdiag" in the displayed dialog box and click
the[OK]button.
IftheversionofDirectXisolderthan9.0c,upgradeit.
–
•When"EverytimeIvisitthewebpage"isnotselectedfor
"Checkfornewerversionsofstoredpages:"inthe
"Temporary Internet Files" section, images sometimes
may not be displayed on the "Live" page. In this case, do
the following.
(1)Select"InternetOptions…"under"Tools"onthemenu
barofInternetExplorer.The"InternetOptions"window
will be displayed.
(2) When using Internet Explorer 7.0 or Internet Explorer
8.0
Click the [Settings] button in the "Browsing history"
section on the [General] tab, and then select "Every
time I visit the webpage" for "Check for newer versions
ofstoredpages:"inthe"TemporaryInternetFiles"sec-
tion on the "Temporary Internet Files and History
Settings" window.
When using Internet Explorer 6.0
Clickthe[Settings…]buttoninthe"TemporaryInternet
files" section on the [General] tab, and then select
"Every visit to the page" for "Check for newer versions
ofstoredpages:"onthe"Settings"window.
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