Symptom | Cause/solution | Reference | |
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| • Is the same IP address provided to other devices? |
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| Are there contradictions between the address and the net- |
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| work subnet to be accessed? |
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| <When the camera and the PC are on the same subnet> |
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| Are the IP addresses of the camera and the PC set in a |
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| common subset? Or is "Use Proxy Server" for the settings |
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Cannot access from the web | of the web browser checked? | – | |
browser. | When accessing the camera in the same subnet, it is rec- | ||
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| ommended to enter the address of the camera in the |
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| "Don’t Use Proxy For These Addresses" box. |
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| <When the camera and the PC are connected in the differ- |
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| ent subnet> |
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| Is the IP address of the default gateway set for the camera |
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| correct? |
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| • Is the viewer software installed on the PC? Install the | 4 | |
| viewer software on a PC. | ||
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| • Is the version of DirectX 9.0c or later? Check the version |
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| of DirectX as follows. |
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| (1) Select "Run…" from the start menu of Windows®. | – | |
| (2) Enter "dxdiag" in the displayed dialog box and click | ||
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| the [OK] button. |
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| If the version of DirectX is older than 9.0c, upgrade it. |
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| • When "Every time I visit the webpage" is not selected for |
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| "Check for newer versions of stored pages:" in the |
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| "Temporary Internet Files" section, images sometimes |
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| may not be displayed on the "Live" page. In this case, do |
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| the following. |
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No image is displayed. | (1) Select "Internet Options…" under "Tools" on the menu |
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bar of Internet Explorer. The "Internet Options" window |
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| will be displayed. |
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| (2) When using Internet Explorer 7.0 or Internet Explorer |
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| 8.0 |
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| Click the [Settings] button in the "Browsing history" | – | |
| section on the [General] tab, and then select "Every |
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| time I visit the webpage" for "Check for newer versions |
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| of stored pages:" in the "Temporary Internet Files" sec- |
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| tion on the "Temporary Internet Files and History |
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| Settings" window. |
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| When using Internet Explorer 6.0 |
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| Click the [Settings…] button in the "Temporary Internet |
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| files" section on the [General] tab, and then select |
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| "Every visit to the page" for "Check for newer versions |
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| of stored pages:" on the "Settings" window. |
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