Toshiba TEc B-852 Troubleshooting Guide: Error Messages and Solutions

5. TROUBLESHOOTING

ENGLISH VERSION EO1-33055

5.1 Error Messages

5. TROUBLESHOOTING

This chapter lists the error messages and possible problems and their solutions.

WARNING!

If a problem cannot be solved by taking actions described in this chapter, do not attempt to repair the printer. Turn off and unplug the printer. Then contact an authorised TOSHIBA TEC service representative for assistance.

5.1 Error Messages

NOTES:

•If an error is not cleared by pressing the [RESTART] key, turn the printer off and then on.

•After the printer is turned off, all print data in the printer is cleared.

•“****” indicates the number of unprinted media. Up to 9999 (in pieces).

Error Messages	Problems/Causes
HEAD OPEN	The print head block is opened in Online
	Mode.
HEAD OPEN ****	Feed or printing has been attempted with
	the Print Head Block open.
COMMS ERROR	A communication error has occurred.
PAPER JAM ****	1.The media is jammed at the media
	path. The media is not fed smoothly.
	2. A wrong media sensor is selected for
	the media being loaded.
	3. The Black Mark Sensor is not aligned
	to the Black Mark on the media.
	4. Size of the loaded media is not
	consistent with the programmed size.
	5. The Feed Gap Sensor cannot
	distinguish the print area from a label
	gap.
CUTTER ERROR ****	The media is jammed in the Cutter.
(Only when the Cutter
Module is installed on
the printer.)

Solutions

Close the print head block. Then press the [RESTART] key.

Close the print head block. Then press the [RESTART] key.

Make sure the interface cable is firmly connected to the computer, and the computer is turned on.

1.Remove the jammed media, and clean the Platen. Then reload the

media properly. Finally press the [RESTART] key.

⇒Section 5.3.

2.Turn the printer off and then on. Then select the media sensor supporting the media being loaded. Finally resend the print job.

3.Adjust the sensor position. Then

press the [RESTART] key.

⇒Section 2.5.

4.Turn the printer off and then on. Replace the loaded media with one which matches the programmed size, or select a programmed size that matches the loaded media. Finally resend the print job.

5.Refer to Section 2.13 to set the threshold. If this does not solve the problem, turn off the printer, and call an authorised service representative.

Remove the jammed media. Then press the [RESTART] key. If this does not solve the problem, turn off the printer, and call an authorised service representative.

⇒Section 4.1.3

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