Toshiba B-852 owner manual Possible Problems Causes

5. TROUBLESHOOTING

ENGLISH VERSION EO1-33055

5.2 Possible Problems

5.1 Error Messages (Cont.)

Error Messages	Problems/Cause
SYNTAX ERROR	While the printer is in the Download
	mode for upgrading the firmware, it
	receives an improper command, for
	example, an Issue Command.
LOW BATTERY	The voltage of the Real Time Clock
	Battery is 1.9V or less.

Other error messages	Hardware or software problems may
	have occurred.

Solutions

Turn the printer off, and then on again.

Hold down the [RESTART] key until “<1>RESET” is displayed. If you would like to keep using the same battery even after “LOW BATTERY” error occurs, set the Low battery check function to OFF, and set the date and time to the real time. As long as the power is on, the Real Time Clock will function.

⇒Section 2.9.6

However, once the power is turned off, the date and time will be reset.

Call a TOSHIBA TEC authorized service representative for replacement of the battery.

Turn the printer off and then on. If this does not solve the problem, turn off the printer again, and call a TOSHIBA TEC authorised service representative.

5.2Possible Problems

This section describes problems that may occur when using the printer, and their causes and solutions.

Possible Problems		Causes
The printer will not	1.	The Power Cord is disconnected.
turn on.	2.	The AC outlet is not functioning
		correctly.
	3.	The fuse has blown, or the circuit
		breaker has tripped.
The media is not fed.	1.	The media is not loaded properly.
	2.	The printer is in an error condition.
	A feed or an issue was attempted not on
Pressing the [FEED]
key in the initial state	the following default conditions.
results in an error.		Sensor type: Feed gap sensor
		Printing method: Thermal transfer
		Media pitch: 76.2 mm

Solutions

1.Plug in the Power Cord.

2.Make sure that the power is supplied using another electric appliance.

3.Check the fuse or breaker.

1.Load the media properly.

⇒Section 2.4.

2.Solve the error in the Message Display. (See Section 5.1 for more

detail.)

Change the print condition by using the printer driver or a print command so that it corresponds to your printing conditions. Then, clear the error state by pressing the [RESTART] key.

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