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Toshiba B-852 owner manual Removing Jammed Media

Models: B-852

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5. TROUBLESHOOTING

ENGLISH VERSION EO1-33055

5.3 Removing Jammed Media

5.3Removing Jammed Media

CAUTION!

Do not scratch the Print Head or Platen using a sharp instrument, as this may cause media feed failure or damage to the printer.

NOTE:

If you get frequent jams in the Cutter, contact a TOSHIBA TEC authorised service representative.

This section describes in detail how to remove jammed media from the printer.

Remove the jammed media from under the Upper Sensor Ass’y as follows:

1.Open the Top Cover.

2.Push the Head Block Release Lever to release and raise the Print Head Block.

3.Lift the Upper Sensor Ass’y, and remove the jammed media.

Upper Sensor

Ass’y

4.Clean the Platen and sensors as described in Section 4.1.1 .

5.Media jams in the Cutter Module can be caused by wear or residual glue from label stock on the Cutter Blade. Do not use non-specified media with the Cutter.

E5- 5

Image 94

Toshiba B-852 owner manual Removing Jammed Media

Contents

Series CE Compliance for EU only VorsichtSeries Waste Recycling information for users Safety Summary Meanings of Each SymbolPrecautions Request Regarding MaintenanceTable of Contents E5-1 E3-1E4-1 EA1-1Product Overview Introduction FeaturesUnpacking Accessories Appearance DimensionsFront View Rear View Operation Panel InteriorOptions Option Name Type DescriptionProcedure Printer SetupSetup Flow Manual threshold settingInstallation Assembling the Accessories Assembling the Supply Holder FrameConnecting the Power Cord Straight and true through the printer Installing the Media onto the Supply Holder UnitLoading the Media Disassembling the Supply Holder UnitSpacer Supply Holder Loading Media into the Printer Print Head Element Head Block Release Lever Down Setting the Feed Gap Sensor Setting Sensor PositionsSetting the Black Mark Sensor Loading the Ribbon Connecting the Cables to Your Printer Turning the Printer Turning on the PrinterHow to enter the System Mode EnvironmentTime the Pause key is pressed, the sub menus are displayed Parameter SettingWhile 2PARAMETER SET is displayed on the LCD Message SequentiallyUse the Feed or Restart key to select a desired option Character Zero SelectionCharacter Code Selection After selecting a character code, press the Pause keyData Length Selection Baud Rate SelectionAfter selecting a baud rate, press the Pause key After selecting a data length, press the Pause keyParity Selection Stop Bit Length SelectionFlow Control Code Selection Auto Forward Wait Selection LCD Language SelectionAfter selecting a language, press the Pause key After selecting an auto forward wait, press the Pause keyControl Code Selection Feed keyFeed Key Function Selection After selecting the Feed key function, press the Pause keyEuro Code Selection Kanji Code SelectionAfter selecting a Kanji code, press the Pause key After selecting a Euro code, press the Pause keyCentronics Interface ACK/BUSY Timing Selection Auto Print Head Check SelectionAfter selecting auto print head check, press the Pause key After selecting an ACK/BUSY timing, press the Pause keyInput Prime Selection Web Printer Function SelectionAfter selecting the Input Prime, press the Pause key Plug & Play Selection Expansion I/O Interface Type SelectionAfter selecting a Plug & Play, press the Pause key Label End/Ribbon End Selection Maxi Code Specification SelectionAfter selecting a Label End type, press the Pause key Use the Feed or Restart key to select a printing method Dump Mode SettingAfter selecting the receive buffer, press the Pause key After selecting a printing method, press the Pause keyReceive Buffer Size Data in the receive buffer is printed as followsRequired Label Length Basic Expansion Mode When the Pause key is pressed, Basic program is executedNot activated Activated Feed gap sensor Black mark sensor LAN Setting Date Setting Time SettingRTC Data Renewal Timing Setting Real Time Clock Setting 3 Low Battery Check SettingCont IP Address Setting TCP/IP Feed and Pause keys Gateway IP Address Printer IP AddressThis parameter is to set an IP address This parameter is to set a Gateway IP addressThis parameter is to set a Subnet Mask Subnet MaskSocket Port Dhcp Client ID This parameter is to enable DhcpDhcp This parameter is to set a Dhcp client IDThis parameter is to set a Dhcp host name Dhcp Host NameAscii code and Hex. code correspondence table Introduction Installing the Printer DriversGeneral Description Installing the Printer Driver Parallel InterfaceWindows 98/Me E2-43 Windows 2000/XP E2-45 USB Interface E2-47 E2-48 E2-49 Finish button E2-51 E2-52 E2-53 Uninstalling the Printer Driver Adding/Deleting a LAN Port Adding a LAN Port Windows 98/MEDeleting a LAN Port Printer Driver Upgrades OthersUsing the Printer Driver Adjustment Print TestWhen using an optional Cutter Module Coordinate Fine Adjustment Position and Print Tone Fine AdjustmentFeed Amount Fine Adjustment Threshold Fine Adjustment Feed gap sensorAfter selecting a fine adjustment value, press the Pause key When setting +0.0 mmPosition and Print Tone Fine Adjustment Restart Feed When setting -50.0 mm When setting +50.0 mmPrint Tone Fine Adjustment Ribbon Motor Voltage Fine Adjustment Select the sensor to be adjusted by using the Feed key Threshold SettingJam errors Manually setFeed Gap Sensor Adjustment Upper Black Mark Sensor AdjustmentLower Black Mark Sensor Adjustment Lower Black Mark Sensor/Feed Gap Sensor Adjustment No media„ When using the Black Mark Sensor „ When using the Feed Gap Sensor„ Storing a No Media Level Voltage „ Manual Threshold SettingPress and hold the Restart or Feed key for about 3 seconds Feed Gap Sensor Used to stop printing temporarily On Line ModeOperation Panel Used to restart printingOperation Reset Press and hold the Restart key for 3 seconds or longerCleaning MaintenancePrint Head/Platen/ Sensors Covers and Panels Optional Cutter ModuleError Messages Problems/Causes TroubleshootingError Messages SolutionsMedia has run out Error Messages Problems/CauseRestart key Possible Problems Possible Problems CausesLoad the ribbon properly Clean the Cutter BladeAttach the Cutter Cover properly Remove the jammed paper Removing Jammed Media This section describes the printer specifications Printer SpecificationsModel 852-TS22-QQ-R 852-TS22-QP-R Mail 4STATE Customer CODE, RSS14 Media Type Supply SpecificationsMedia LabelDetection Area of the Transmissive Sensor Detection Area of the Reflective SensorEffective Print Area Figure below shows the effective print area on the mediaRecommended Media and Ribbon Types RibbonMedia type Description Combination of Media and Ribbon Care/Handling of the Media and RibbonRibbon type Description Media type Vellum paper and labelSymbols in the message Appendix 1 Messages and Leds100BASE LAN is being initialised Command error has occurredAnalyzing the command Dhcp Client is being initialisedFollowing message appears Appendix 2 Interface Parallel interface CentronicsConnector Standard Number of ports Power source Self power Connector Type BNumber of ports Connector RJ-45 LED status Link LEDSerial interface Option B-SA704-RS-QM-R Wireless LAN Option B-SA704-WLAN-QM-R Expansion I/O Interface Option B-SA704-IO-QM-R Appendix 3 Print Samples CODE39 Full Ascii JAN8, EAN8 MSI Interleaved 2NW7 JAN13, EAN13 UPC-E EAN13+2 digits EAN13+5 digits UPC-E+2 digits UPC-E+5 digits EAN8+2 digits EAN8+5 digitsIndustrial 2 Data Matrix UPC-A+2 digitsUPC-A+5 digits Customer bar code of high priority QR codeAppendix 4 Glossaries See Feed gap sensor See Black mark sensorMedia and ribbon USB Universal Serial BusIndex 3-1, A1-1Index EO1-33055D