5. TROUBLESHOOTING
ENGLISH VERSION
5.1 Error Messages
5.1 Error Messages (Cont.)
Error Messages | Problems/Cause |
NO PAPER **** | 1. The media has run out. |
|
|
2.The media is not loaded properly.
3.The media is slack.
RIBBON ERROR **** 1. The ribbon is not fed properly.
2. The ribbon has run out.
EXCESS HEAD TEMP The print head is overheated.
HEAD ERROR | There is a problem with the Print Head. |
|
|
POWER FAILURE | A momentary power failure has |
| occurred. |
SYSTEM ERROR | 1. The printer is used in a location where |
| it is subject to noise. Or, there are |
| power cords of other electrical |
| appliances near the printer or |
| interface cable. |
| 2. The Power Cord of the printer is not |
| grounded. |
| 3. The printer shares the same power |
| source with any other electrical |
| appliances. |
| 4. An application software used on your |
| host computer has an error or |
| malfunction. |
FLASH WRITE ERR. | An error has occurred in writing to the |
| flash ROM. |
FORMAT ERROR | An error has occurred in formatting the |
| flash ROM. |
FLASH CARD FULL | Saving failed because of an insufficient |
| capacity of the flash ROM. |
EEPROM ERROR | Data cannot be read from/written to a |
| backup EEPROM properly. |
Solutions
1. Load new media. Then press the
[RESTART] key.
⇒Section 2.4
2.Load the media properly. Then press the [RESTART] key.
⇒Section 2.4
3.Take up any slack in the media.
1.Remove the ribbon, and check the status of the ribbon. Replace the ribbon, if necessary. If the problem is not solved, turn off the printer, and call an authorised service representative.
2.Load a new ribbon. Then press the
[RESTART] key.
⇒Section 2.6
Turn off the printer, and allow it to cool down (about 3 minutes). If this does not solve the problem, call an authorised service representative.
Replace the Print Head. Then press the
[RESTART] key.
Check the power source which supplies power to the printer. If the rating is not correct, or if the printer shares the same power outlet with other electrical appliances that consume large amounts of power, change the outlet.
1.Keep the printer and the interface cables away from the source of noise.
2.Ground the Power Cord.
3.Provide an exclusive power source for the printer.
4.Confirm the host computer operates properly.
Turn the printer off, and then on again.
Turn the printer off, and then on again.
Turn the printer off, and then on again.
Turn the printer off, and then on again.
E5- 2
