Software Installation Problems
●Follow the instructions beginning on page 27 to install your software. Don’t connect PictureMate to your computer until you are instructed to.
●Close other programs, including screen savers and virus protection software, and try installing again.
●Make sure your system meets the requirements listed in your
●To print over a network, see the
Print Quality Problems
You see banding (light lines) in your prints.
●The print head may need cleaning. See page 60.
●Be sure to print with the glossy or whiter side of the paper face up.
●The Print Pack may need replacing. See page 49.
●The print head may need aligning. See page 62.
Your print is grainy.
The print head may need aligning. See page 62.
Your print is blurry or smeared.
●Use PictureMate photo paper to ensure proper saturation, absorption of ink, and quality.
●Be sure to print with the glossy or whiter side of the paper face up.
●The print head may need cleaning. See page 60.
●The print head may need aligning. See page 62.
●Make sure your paper isn’t damp or curled, or loaded face down (load it glossy or whiter side up). If it’s damp or curled, load a new stack of paper.
●Remove each photo from the output tray after printing. Let each photo sit for a minute before handling it.
Your print is faint or has gaps in the image.
●The print head may need cleaning. See page 60.
●The photo cartridge may be old or low. See page 48 to replace it.
●Make sure your paper isn’t damaged, old, dirty, or loaded face down. If it is, load new paper with the glossy or whiter side up.
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