Are you using a USB hub? The USB cable should be connected directly between the PC and the product.

When installing the software, make sure to turn the product off; then start installation.

Ink Pad Nearly Full message is displayed by the software

Ink pad is nearly full. Please have an authorized Epson service center replace the ink pad right away. The pad is nearly full, and the unit will stop functioning when the pad becomes full. Do not attempt to service the unit yourself.

Troubleshooting 83