Problem

Recommendation

 

Printing is patchy faint,

Check that the ribbon is seated correctly

 

uneven, or intermittent

and moves freely in the cartridge.

 

 

 

If you have been using the ribbon for a

 

 

 

long time or for a large amount of

 

 

 

printing, it may need to be replaced.

 

 

 

The print head can also wear out if the

 

 

 

 

 

 

 

 

 

printer is used frequently and for long

 

 

 

periods at a time. See page C-6 for

 

 

 

instructions on replacing the print head.

 

 

 

 

 

All the text is printed

This can usually be corrected by

 

 

on the same line or

changing the setting of DIP switch 2-4. If

 

text is printed with an

that does not solve the problem, you may

 

 

extra blank line between

need a different cable.

 

 

Some of the characters

If they are international characters,

 

 

printed do not match

check the settings of DIP switches l-6 to

 

 

those in the file

l-8. If they are graphics characters, see

 

 

 

that your software is correctly installed

 

 

 

and that you have correctly set DIP

 

 

 

switches 1-3 and 1-4.

 

 

 

 

 

 

Paper feeding problems

See Chapter 2 for specific instructions on

 

 

 

loading paper.

 

 

Regular gaps appear

Check the settings of DIP switches 2-l

 

 

in printouts

and 2-3 to ensure that you’ve selected

 

 

 

the correct paper size and that skip-over-

 

 

 

perforation is OFF

 

 

 

 

 

 

Self test pattern

If the test pattern did not print as shown

 

 

is garbled

in Chapter 1, the printer is faulty Call the

 

 

 

Epson toll-free number for assistance. If

 

 

 

the pattern is printed but is patchy or

 

 

 

faint, check that the ribbon is installed

 

 

 

correctly.

 

 

 

 

 

 

Beeper sounds and

Turn the printer off and see that it is not

 

 

printer stops

out of paper and that the paper is loaded

 

 

 

correctly Then turn the printer back on

 

 

 

and try again. If the printer beeps and

 

 

 

does not print again, call the Epson toll-

 

 

 

free number for the location of the

 

 

 

nearest Authorized Epson Customer Care

 

 

 

Center.

 

C-2

Problem Solving and Maintenance