If the VNS 104 was not configured during installation, or changes to the controller, the PC, or the network have occured and the VNS 104 is unable to contact the controller, the controller is not properly licensed, or the VNS 104 shares the same ID or checksum with an existing VNS 104, then the application displays “Unable to contact controller” on the splash screen (see figure 16, below).
•Check the Enterprise controller IP address and port number settings in the network configuration of the VNS 104 (see VNS 104 Configuration on page 8).
•If the values are correct, ensure that the controller is powered and connected to the same network as the VNS 104.
Connecting to a VN‑Matrix Enterprise Controller
NOTE: Ensure that the computer using the application, the controller, and all
VN‑Matrix sources are connected to the same network.
To connect to a controller and access the content of the available sources, open the VNS 104 application. Either:
EXTRON
• Double‑click the icon on your desktop. VS4
‑ or ‑
• From the desktop, click Start>All Programs>Extron Electronics>VN Matrix> Multi‑Stream Decoding Software>VNS 104.
The main screen of the application opens (see figure 16).
NOTE: The VNS 104 opens in the same screen mode (full screen or reduced) as it was when previously closed. If the application starts in full screen mode, double‑click in the screen area, or use the <Esc> key to switch to the reduced screen mode.
Figure 16. VNS 104 Main Screen
The four screens populate with the splash screen. When the Enterprise Controller recognizes the VNS 104, a preset video stream is selected for each window.
VNS 104 Multi‑Stream Decoder • Operation | 14 |
