Chapter 10
Troubleshooting
Diagnosing the Problem
Troubleshooting printer problems is best handled in two steps: first diagnose the problem, then apply likely solutions until the problem is fixed.
The information that you need to diagnose and solve most common problems is provided by online problem solving, the control panel, the EPSON Status Monitor utility, or by running a printer operation check. Refer to the appropriate section below.
If you have a specific problem relating to print quality, a printout problem not related to print quality, or a paper feeding problem, or if the printer does not print at all, refer to the appropriate section.
To solve a problem, you may need to cancel printing.
&See “Canceling Printing” on page 51.
Error Indicators
For
You can diagnose and solve most problems by checking the error messages on the LCD screen. If the printer stops working and displays a message on the LCD screen, refer to the section below to diagnose the problem, and then follow the recommended corrective measures.
&See “Status and Error Messages” on page 110.
For
You can identify many common printer problems using the lights on your printer. If the printer stops working and the lights are on or flashing, refer to the section below to diagnose the problem, and then follow the recommended corrective measures.
&See “Status and Error Lights” on page 114.
Running a Printer Operation Check (for B-500DN Users)
If you are unable to determine the source of the problem, run a printer operation check to help you determine whether the problem comes from the printer or your computer.
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