In the duplex unit:

Remove the duplex unit and open the cover of the duplex unit. Then, gently remove the jammed paper.

3.Close the printer cover and turn on the printer.

4.For B-500DN users

Reload the paper and press the OK button to resume printing.

For B-300 users

Reload the paper and press the ) Paper/Cancel button to resume printing.

Note:

If you cannot easily remove a foreign object, do not use force and do not disassemble the printer. Contact Epson for assistance.

&See “Where To Get Help” on page 182.

If your paper jams frequently, make sure of the following:

❏The paper is smooth, not curled or wrinkled.

❏You are using high quality paper.

❏The printable side of the paper is face-up in the rear sheet feeder and face-down in the front paper cassette.

❏The paper stack was fanned before loading.

❏The paper is not loaded above the c arrow mark inside the edge guide.

Troubleshooting 168