APPENDIX

TROUBLESHOOTING

Troubleshooting

Error

Possible Cause

Solutions

 

 

 

 

 

• Confirm that all cables are connected correctly

 

Cable from power adapter is loose or is unplugged

• Confirm that the power adapter is securely connected to the

 

back of the unit

 

 

 

 

 

System is not receiving

 

• Confirm that the system is powered on (LED indicators on the

 

front should be ON)

power or is not powering up

 

• If the unit is connected through a power bar or surge protector,

 

Cables are connected, but system is not receiving

try bypassing the bar and connecting the power directly to the

 

sufficient power

wall outlet

 

 

• Confirm that there is power at the outlet

 

 

• Connect the power cable to another outlet

 

 

• Test the outlet with another plugged device

 

 

 

Micro SD card is not

Micro SD card is loose or not properly connected

• Remove the Micro SD card and reinsert firmly

 

detected by the system

 

• Install Micro SD card

 

 

 

 

 

There is no picture on

 

 

selected channels/camera

Camera is not connected to network

• Try moving the camera to another network or use another cable

picture is not being

 

 

 

displayed

 

 

 

 

 

Camera is not focusing

Camera only has a manual focus

• Rotate focusing ring to adjust focus

 

 

 

Minimum System Requirements

CPU: AMD Athlon 64 X2 Dual-Core 4000+ or better / Intel Core 2 Duo Processor 2.4 GHZ or better

OS: Windows XP / Windows 7, Windows 8.0

RAM: 2.5GB RAM or Higher

Video: ATI X1800 or better / Nvidia 7800 or better / Intel 4100or better / 256MB minimum video RAM

Router: Must support 802.11n, Range of 2.4-5.0GHz / wireless transfer rate of 300Mbps or higher

Internet Connection is Required to view Remotely ISP bandwidth of at least 8mb download / upload speed required

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First Alert DWIP-720 user manual Appendix, Troubleshooting, Minimum System Requirements