Troubleshooting Guide
Problem | Solution |
Cannot install software | You need administrator privileges to install this software. |
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| Software did not begin automatically installing. Double click the “My Computer” |
| icon on your desktop. Then, double click the CD ROM icon labeled “FPCCS.” Next, |
| click “Setup.exe” and follow the |
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Program freezes (pen does | On your computer keyboard, hold down the Control, Alt and Delete keys on your |
not work) | computer keyboard at the same time. Click the “Task Manager,” select “FPCCS” and |
| then click “End Task.” Restart the software (see page 7). |
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| You will need to reset the electronics if the product/program malfunctions. Unplug |
| the USB cord from your computer. Then, reinsert the USB cord into the USB port |
| on your computer. |
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| You will need to reset the electronics if the product/program malfunctions. Unplug |
| the USB cord from your computer. Then, reinsert the USB cord into the USB port |
| on your computer. |
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When drawing a straight line | Please seek technical assistance by visiting |
with the pen, it appears jagged | or call |
on your computer screen |
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Cannot print | Make sure printer power is ON. |
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| Check “Print Controls” (press the Print + Button on the keyboard, select “Parent |
| Controls” and then select “Printables”). Make sure the print limit is set to at least 1. |
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No sound (audio) | Make sure your computer audio driver is |
| manufacturer’s website. |
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| Turn up your speaker volume. |
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| Make sure volume control is set correctly in the Parental Controls. |
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Cannot access Parent Tips | The Parent Tips folder cannot be accessed when you are using the |
| Computer Cool School™ program. Please be sure to exit the program first. |
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