Customer Assistance

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What the Board needs

To have your case reviewed you must complete the application in the DSB brochure and mail it to the address provided on the application form. Some states will require you to use certified mail, with return receipt requested.

Your application is reviewed and, if it is determined to be eligible, you will receive an acknowledgment indicating:

•The file number assigned to your application.

•The toll-free phone number of the DSB’s independent administrator.

Your dealership and a Ford Motor Company representative will then be asked to submit statements.

To properly review your case, the Board needs the following information:

•Legible copies of all documents and maintenance or repair orders relevant to the case.

•The year, make, model, and Vehicle Identification Number (VIN) listed on your vehicle ownership license.

•The date of repair(s) and mileage at the time of occurrence(s).

•The current mileage.

•The name of the dealer(s) who sold or serviced the vehicle.

•A brief description of your unresolved concern.

•A brief summary of the action taken by the dealer(s) and Ford Motor Company.

•The names (if known) of all the people you contacted at the dealership(s).

•A description of the action you expect to resolve your concern.

You will receive a letter of explanation if your application does not qualify for Board review.

Oral presentations

If you would like to make an oral presentation, indicate YES to question 6 on the application. While it is your right to make an oral presentation before the Board, this is not a requirement and the Board will decide the case whether or not an oral presentation is made. An oral presentation may be requested by the Board as well.

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Ford AM/FM stereo manual What the Board needs, Oral presentations
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AM/FM stereo specifications

The Ford AM/FM stereo has long been a staple of the automotive audio experience, providing drivers and passengers with access to a variety of entertainment options while on the road. Over the years, Ford has evolved its stereo systems to incorporate advanced technologies and features that enhance sound quality, connectivity, and user convenience.

At its core, the Ford AM/FM stereo is designed to capture both AM and FM radio signals, allowing users to listen to a wide range of stations, from music to talk shows and news broadcasts. The stereo features a high-quality tuner that ensures clear reception, even in remote areas with weaker signals. Many models also include digital signal processing, which enhances audio clarity and makes for a more immersive listening experience.

One of the standout features of Ford's stereos is the integration of Bluetooth technology. This allows users to wirelessly connect their smartphones to the stereo system for hands-free calling and streaming music. With Bluetooth, drivers can enjoy their favorite playlists, podcasts, or audiobooks without taking their eyes off the road. Additionally, Ford's stereos often support popular voice recognition systems, enabling a seamless interaction with voice commands.

Another key characteristic is the availability of USB ports and auxiliary inputs. These features allow users to connect portable devices directly to the stereo for easy access to digital music files. Some of the more advanced systems even support smartphone integration platforms like Apple CarPlay and Android Auto, making it possible to access apps, navigation, and other smartphone features directly from the stereo display.

Sound quality is also a priority. Ford often incorporates premium audio packages developed in partnership with renowned audio brands, resulting in a powerful and clear sound experience. Features like equalizers and subwoofer controls allow users to customize the audio output to their liking, ensuring that everyone can enjoy their favorite tunes in the best possible quality.

In summary, the Ford AM/FM stereo system is a blend of classical radio features and modern technology enhancements. With Bluetooth connectivity, USB inputs, smartphone integration, and high-fidelity sound options, drivers can enjoy a comprehensive audio experience that keeps them entertained on every journey. Whether commuting to work or taking a road trip, the Ford AM/FM stereo has the versatility and performance to meet the needs of today’s drivers.
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