Ford AM/FM stereo Customer Assistance, GETTING THE SERVICES YOU NEED At home, Away from home

Customer Assistance

GETTING THE SERVICES YOU NEED

At home

You must take your Ford vehicle to an authorized Ford dealer for warranty repairs. While any Ford dealership handling your vehicle line will provide warranty service, we recommend you return to your selling dealer who wants to ensure your continued satisfaction. Please note that certain warranty repairs require special training and/or equipment, so not all dealers are authorized to perform all warranty repairs. This means that, depending on the warranty repair needed, you may have to take your vehicle to another dealer. A reasonable time must be allowed to perform a repair after taking your vehicle to the dealership. Repairs will be made using Ford or Motorcraft parts, or remanufactured or other parts that are authorized by Ford.

If you have questions or concerns, or are unsatisfied with the service you are receiving, follow these steps:

1.Contact your Sales Representative or Service Advisor at your selling/servicing dealership.

2.If your inquiry or concern remains unresolved, contact the Sales Manager, Service Manager or Customer Relations Manager.

3.If you require assistance or clarification on Ford Motor Company policies or procedures, please contact the Ford Customer Relationship Center at the number below.

Away from home

If you own a Ford or Mercury vehicle and are away from home when your vehicle needs service, or if you need more help than the dealership could provide, after following the steps described above, contact the Ford Customer Relationship Center to find an authorized dealership to help you.

In the United States:

Ford Motor Company Customer Relationship Center P.O. Box 6248

Dearborn, MI 48121

1-800-392-3673 (FORD)

(TDD for the hearing impaired: 1-800-232-5952) www.customersaskford.com

In Canada:

Customer Relationship Centre

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