Customer Assistance

Making a decision

Board members review all available information related to each complaint, including oral presentations, and arrive at a fair and impartial decision. Board review may be terminated at any time by either party.

Every effort is made to decide the case within 40 days of the date that all requested information is received by the Board. Since the Board generally meets once a month, it may take longer for the Board to consider some cases.

After a case is reviewed, the Board mails you a decision letter and a form on which to accept or reject the Board’s decision. The decisions of the Board are binding on Ford (and, in some cases, on the dealer) but not on consumers who are free to pursue other remedies available to them under state or federal law.

To request a DSB Brochure/Application

For a brochure/application, speak to your dealer or write/call the Board at the following address/phone number:

Dispute Settlement Board P.O. Box 1424 Waukesha, WI 53187–1424 1–800–428–3718

You may also contact the North American Customer Relationship Center at 1-800-392-3673 (Ford), TDD for the hearing impaired: 1-800-232-5952 or by writing to the Center at the following address:

Ford Motor Company Customer Relationship Center P.O. Box 6248

Dearborn, Michigan 48121

UTILIZING THE MEDIATION/ARBITRATION PROGRAM (CANADA ONLY)

In those cases where you continue to feel that the efforts by Ford and the dealer to resolve a factory-related vehicle service concern have been unsatisfactory, Ford of Canada participates in an impartial third party mediation/arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).

The CAMVAP program is a straight-forward and relatively speedy alternative to resolve a disagreement when all other efforts to produce a settlement have failed. This procedure is without cost to you and is designed to eliminate the need for lengthy and expensive legal proceedings.

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Ford AM/FM stereo manual Making a decision, To request a DSB Brochure/Application
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AM/FM stereo specifications

The Ford AM/FM stereo has long been a staple of the automotive audio experience, providing drivers and passengers with access to a variety of entertainment options while on the road. Over the years, Ford has evolved its stereo systems to incorporate advanced technologies and features that enhance sound quality, connectivity, and user convenience.

At its core, the Ford AM/FM stereo is designed to capture both AM and FM radio signals, allowing users to listen to a wide range of stations, from music to talk shows and news broadcasts. The stereo features a high-quality tuner that ensures clear reception, even in remote areas with weaker signals. Many models also include digital signal processing, which enhances audio clarity and makes for a more immersive listening experience.

One of the standout features of Ford's stereos is the integration of Bluetooth technology. This allows users to wirelessly connect their smartphones to the stereo system for hands-free calling and streaming music. With Bluetooth, drivers can enjoy their favorite playlists, podcasts, or audiobooks without taking their eyes off the road. Additionally, Ford's stereos often support popular voice recognition systems, enabling a seamless interaction with voice commands.

Another key characteristic is the availability of USB ports and auxiliary inputs. These features allow users to connect portable devices directly to the stereo for easy access to digital music files. Some of the more advanced systems even support smartphone integration platforms like Apple CarPlay and Android Auto, making it possible to access apps, navigation, and other smartphone features directly from the stereo display.

Sound quality is also a priority. Ford often incorporates premium audio packages developed in partnership with renowned audio brands, resulting in a powerful and clear sound experience. Features like equalizers and subwoofer controls allow users to customize the audio output to their liking, ensuring that everyone can enjoy their favorite tunes in the best possible quality.

In summary, the Ford AM/FM stereo system is a blend of classical radio features and modern technology enhancements. With Bluetooth connectivity, USB inputs, smartphone integration, and high-fidelity sound options, drivers can enjoy a comprehensive audio experience that keeps them entertained on every journey. Whether commuting to work or taking a road trip, the Ford AM/FM stereo has the versatility and performance to meet the needs of today’s drivers.
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