Resolving banner printing problems
●Make sure the paper is loaded correctly
◦Unfold and refold the paper when several sheets feed into the printer at once.
◦Make sure the unattached edge of the banner paper stack is on top and facing the printer.
◦Verify that the correct paper for banner printing is used.
Check the print settings
1.Open the printer driver (see Printing a document on page 49).
2.On the Features tab (Windows) or the Paper Type/Quality panel (Macintosh), check the following settings:
●Make sure HP Banner Paper is selected as the paper type.
●Make sure the appropriate banner size is selected.
●Check the software
◦Verify that the software application you are using prints banners. Not all software applications print banners.
◦If gaps appear at the ends of the sheets, verify that the printer software is operating correctly.
102 Chapter 6 Troubleshooting | ENWW |
