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HP Officejet K7100 Problems printing an alignment page, Problems installing software, Verify the computer requirements, Verify installation preliminaries

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Troubleshooting installation issues

This section provides solutions to common installation problems.

●Problems printing an alignment page

●Problems installing software

Problems printing an alignment page

When print cartridges are installed or replaced, the printer automatically prints an alignment page to align the cartridges. This process takes about seven minutes, and once complete, the alignment page may be discarded after it is printed. If the printer does not print the page, see Troubleshooting tips and resources on page 80.

Problems installing software

Verify the computer requirements

Make sure the computer meets the system requirements. See Printer specifications and Declaration of Conformity on page 119.

Verify installation preliminaries

●Before installing software on a Windows computer, ensure all other programs are closed.

●If the computer does not recognize the path to the CD drive that you type, ensure you are specifying the correct drive letter.

●If the computer cannot recognize the Starter CD in the CD drive, inspect the CD for damage. You can download the printer driver from http://www.hp.com/support.

Reinstall the printer software

If you are using Windows and the computer cannot detect the printer, run the Scrubber utility (located in the Utils\Scrubber folder on the Starter CD) to perform a clean printer driver uninstallation. Restart your computer, and re-install the printer driver. See Uninstalling the printer software on page 14.

96 Chapter 6 Troubleshooting

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Contents

Page Page Page Page Table of contents 4 Printing and loading media 5 Using the Toolbox 6 Troubleshooting Page Printer lights reference 8 HP supplies and accessories 9 Customer support and warranty Printer specifications and Declaration of Conformity 11 Regulatory information Page 1 Welcome Page Page Readme file and release notes Printer-driver onscreen help (Windows) HP Printer Utility (Macintosh) HP Instant Support 2 Getting started Front view (trays, cover, and print cartridge cradle) Front view (input tray) Printer lights Back view Direct connection Installing printer software and sharing the printer To install the software before connecting the printer To connect the printer before installing the software To share the printer on a locally shared network Additional Drivers To install the software for a locally shared network or for a direct connection To share the printer on a locally shared network To uninstall the software for Windows computers 4.Double-click Add/Remove Programs To run the scrubber utility scrubber.exe To uninstall the software for Macintosh computers Main Installation Uninstall Customization Utility Install.bat HP Photosmart Essential Linux driver 3 Using print cartridges and accessories Supported print cartridges Inserting the print cartridges To install or replace a print cartridge Aligning the print cartridges Cleaning the print cartridges To clean the print cartridges automatically Maintaining the print cartridges Storing the print cartridges Printing with a single print cartridge To install the duplex unit 4 Printing and loading media Tips for selecting and using print media Understanding specifications for supported media Understanding supported media sizes Page Page Page Page Understanding supported media types Page Understanding supported media weights and capacities Setting minimum margins To load media in the input tray Page Paper Type Features File Print 2.Open the Paper Type/Quality panel Page What's This Borderless Printing Resizing Options Effects Print Document On Enhanced color printing Guidelines for printing photographs Understanding digital photography technologies PhotoREt printing 4800 x 1200 optimized dpi Printing Exif Print-enhancedphotographs HP Photosmart Essential software Photo Printing-Borderless Size Borderless Paper Source 6.Open the Paper Type/Quality panel Quality Print in grayscale High quality Black Print Cartridge Only Page Page For Macintosh: Click Print or Page Setup Changing the software settings Loading the front manual feed slot Loading the rear manual feed slot 5.Open the Paper Type/Quality panel Custom Save Name Paper Size Custom Page Sizes 6.For Windows: 7.When you have finished printing, remove the remaining media: Page 7.For Windows: d.Open the Paper Type/Quality panel Page Pages Per Sheet Page Order Layout Border Performing manual booklet printing Performing automatic booklet printing 3.Open the Two-SidedPrinting panel 4.Select Print Both Sides Poster Printing Select Tiles HP Banner Paper 6.Select HP Labels, Glossy, or HP Labels, Matte To print iron-ontransfers Iron-On Transfer 7.Set Mirror Image to On Guidelines for printing on both sides of the paper Performing manual duplexing Performing auto-duplexing Advantages of using the duplex unit Page Control panel Windows Macintosh Printer Setup Utility Delete 5 Using the Toolbox Page Page HP Instant Support Security and privacy To gain access to HP Instant Support myPrintMileage How Do Page Viewing the HP Printer Utility panels 6 Troubleshooting To reset the printer Pause Printing Page Print Configuration Page Printer shuts down unexpectedly Check power and power connections Check printer vents All printer lights are blinking A non-recoverableerror has occurred Printer does not accept a print cartridge Print cartridge does not fit the printer Printer does not recognize the print cartridge Clean the print cartridge contacts The printer is rejecting the pen Printer takes a long time to print Check the system configuration Verify the number of software programs running on the computer Check the printer software settings A large file is printing Blank page printed Check for empty print cartridges The protective tape on the print cartridge nozzle has not been removed Check media settings Something on the page is missing or incorrect Placement of the text or graphics is wrong Check how the media is loaded Check the media size Check the page-orientationsetting Poor quality printouts Check the paper quality Check the type of media loaded in the printer Check rollers in the printer Meaningless characters print Check the cable connections Check the document file Ink is smearing Check print settings Ink is not filling the text or graphics completely The print settings may need to be changed Output is faded or dull colored Check the print mode You may not be using the best print cartridge for the project Colors are printed as black and white The printer is printing in Ink-backupPrinting Mode Wrong colors are printing Printout shows bleeding colors Colors do not line up properly Check the graphics placement Lines or dots are missing from text or graphics Check the print cartridge contact pads Another paper feed problem is occurring Media is not supported for the printer or tray Media is not picked up from input tray Media is not coming out correctly Pages are skewing Problems printing an alignment page Problems installing software Verify the computer requirements Verify installation preliminaries Reinstall the printer software WARNING Page Tips for avoiding paper jams ●Make sure you are printing on the correct side of the media ●Check the print settings ●Colors are tinted or incorrect More color options Color Options Streaks appear in a light portion of a printout Image is printed at an angle ●Printing with a single print cartridge ●Make sure the paper is loaded correctly ●Check the software Page 7 Printer lights reference Page Page Page Page 8 HP supplies and accessories Page Automatic two-sidedprinting accessory Parallel cable USB cable Print cartridges HP media 9 Customer support and warranty ●Web ●Toolbox (Windows) Page Before you call Telephone support numbers Page Page 10Printer specifications and Declaration of Conformity Page Page Page Page 11 Regulatory information Notice to Users in Korea Page RoHS notices (China only) Toxic and hazardous substance table LEDs classification Regulatory model number Paper Use Plastics Recycling program HP inkjet supplies recycling program Materials handling Energy consumption - Federal Energy Management Program Page Index