Troubleshooting | HP K7100 guide

6 Troubleshooting

This section contains the following information:

●Troubleshooting tips and resources

●General troubleshooting tips

●Printing a demo page

●Printing a diagnostics page

●Resolving printing problems

●Poor print quality and unexpected printouts

●Resolving paper-feed problems

●Troubleshooting installation issues

●Clearing jams

●Resolving photo printing problems

●Resolving borderless printing problems

●Resolving banner printing problems

●Resolving automatic two-sided printing problems

ENWW

79

Image 89

HP K7100 manual Troubleshooting

Contents

HP Officejet K7100 series User Guide Page HP Officejet K7100 series Copyright Information Table of contents Printing and loading media Using the Toolbox Troubleshooting Placement of the text or graphics is wrong Customer support and warranty HP supplies and accessoriesPrinter specifications and Declaration of Conformity Printer lights reference 131 Welcome Special features Using this guide Finding other resources for the product Getting started Front view trays, cover, and print cartridge cradle Understanding the printer parts and functions Printer lights Front view input tray Back view Installing printer software and sharing the printer Configuring the printer WindowsTo install the software before connecting the printer Direct connection To share the printer on a locally shared network To connect the printer before installing the software Enww Configuring the printer Mac OS To share with other computers running Mac OS X V10.3 To share the printer on a locally shared network To uninstall the software for Windows computers Uninstalling the printer softwareTo uninstall the software for Macintosh computers Double-clickAdd/Remove Programs Uninstalling the printer software Customizing the printer software setup program Installing other software Using print cartridges and accessories Supported print cartridges Using the print cartridges Inserting the print cartridges To install or replace a print cartridge Aligning the print cartridges To clean the print cartridges automatically Cleaning the print cartridgesConfiguration Settings area, select Align For Windows Storing the print cartridges Configuration Settings area, select CleanMaintaining the print cartridges Cartridge used Output Printing with a single print cartridge To install the duplex unit Printing and loading media Selecting print media Tips for selecting and using print mediaUnderstanding specifications for supported media Understanding supported media sizes Feed slot Sided printing Accessory Duplex unit Enww Enww Enww Enww Media type Understanding supported media types Brochure papers Understanding supported media weights and capacities Setting minimum margins To load media in the input tray Loading media in the input tray Loading media in the input tray Open the Paper Type/Quality panel Using the automatic paper-type sensor To change settings Macintosh Changing print settingsTo change default settings for all future jobs Windows Understanding smart software features Guidelines for printing photographs Printing digital photographsEnhanced color printing PhotoREt printing Understanding digital photography technologies4800 x 1200 optimized dpi Printing Exif Print-enhanced photographs HP Photosmart Essential software Printing borderless For Macintosh Load the print media see Loading media in the input tray on Printing in grayscale Printing panoramic photos To set up the printerTo set up the software Enww Printing a document For Macintosh Click Print or Page Setup Printing with the front or rear manual feed slot Changing the software settings Loading the front manual feed slot Loading the rear manual feed slot Printing on various media types Printing on custom-sized paper Printing on envelopes When you have finished printing, remove the remaining mediaFor Windows For Macintosh Printing on cards and smaller-sized media Open the Paper Type/Quality panel Enww Printing multiple pages on a single sheet of paper Performing automatic booklet printing Printing bookletsPerforming manual booklet printing Open the Two-Sided Printing panel Select Print Both Sides Printing posters Printing banners Select HP Labels, Glossy, or HP Labels, Matte Printing labels Set Mirror Image to On Printing iron-on transfersTo print iron-on transfers Performing manual duplexing Printing on both sides duplexingGuidelines for printing on both sides of the paper Performing auto-duplexing Advantages of using the duplex unit Enww Cancelling a print job Using the Toolbox To open the Toolbox Toolbox overview Click this button Printer Status tab Security and privacy Information tabHP Instant Support MyPrintMileage To gain access to HP Instant SupportTo gain access to myPrintMileage How Do Align Print Cartridges Printer Services tab Opening the HP Printer Utility Using the HP Printer Utility MacintoshViewing the HP Printer Utility panels Troubleshooting To reset the printer Troubleshooting tips and resources General troubleshooting tips Printing a demo Printing a diagnostics Printer shuts down unexpectedly Resolving printing problemsAll printer lights are blinking Printer is not responding nothing prints Clean the print cartridge contacts Check printer setup for network environmentPrinter does not accept a print cartridge Print cartridge does not fit the printer Printer is rejecting the pen Check the printer software settings Check the system configurationPrinter may be in Ink-backup Printing Mode Printer takes a long time to print Something on the page is missing or incorrect Blank page printed Placement of the text or graphics is wrong Poor quality printouts Poor print quality and unexpected printoutsCheck the print cartridges Check the paper quality Ink is smearing Meaningless characters print Output is faded or dull colored Print settings may need to be changedInk is not filling the text or graphics completely Printout shows bleeding colors Colors are printed as black and whiteWrong colors are printing Colors do not line up properly Check the graphics placementLines or dots are missing from text or graphics Check the print cartridge contact pads Another paper feed problem is occurring Resolving paper-feed problems Problems installing software Troubleshooting installation issuesProblems printing an alignment Clearing jams Enww Tips for avoiding paper jams Check the print settings Resolving photo printing problemsMake sure you are printing on the correct side of the media Colors are tinted or incorrect Streaks appear in a light portion of a printout Resolving borderless printing problemsImage is printed at an angle Printing with a single print cartridge Check the software Resolving banner printing problemsMake sure the paper is loaded correctly Macintosh Open the Two-Sided Printing Panel Resolving automatic two-sided printing problemsBinding margin is in the wrong place Printer lights reference Printer light indication Explanation and recommended action Understanding the printer lights Printer light indication Enww Printer light indication Explanation and recommended action HP supplies and accessories Ordering printing supplies through the Toolbox Automatic two-sided printing accessory AccessoriesParallel cable USB cable HP media SuppliesPrint cartridges Customer support and warranty Web Toolbox Windows Obtaining electronic support HP Instant Support Telephone support numbers HP Telephone SupportBefore you call HP Telephone Support Hewlett-Packard Limited Warranty Statement Printer specifications and Declaration of Conformity Input tray Printer specifications Printer specifications Enww Declaration of Conformity Regulatory information Japan Vcci Class B statement FCC statement Enww RoHS notices China only Miscellaneous regulatory informationLEDs classification Regulatory model number Toxic and hazardous substance table Environmental product stewardship program Energy consumption Federal Energy Management Program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Accessories Symbols/Numerics 4800 x 1200 optimizedIndex Macintosh Enww Enww Hewlett-Packard Development Company, L.P