Troubleshooting | HP K7100 specification

Information tab	74
HP Instant Support	74
Security and privacy	74
To gain access to HP Instant Support	75
myPrintMileage	75
How Do I	76
Printer Services tab	77
Using the HP Printer Utility (Macintosh)	78
Viewing the HP Printer Utility panels	78
6 Troubleshooting
Troubleshooting tips and resources	80
General troubleshooting tips	81
Printing a demo page	82
Printing a diagnostics page	83
Resolving printing problems	84
Printer shuts down unexpectedly	84
Check power and power connections	84
Check printer vents	84
All printer lights are blinking	84
A non-recoverable error has occurred	84
Printer is not responding (nothing prints)	84
Check printer setup	84
Check the print cartridge initialization	84
Check the printer software installation	84
Check cable connections	84
Check printer setup for network environment	85
Check any personal firewall software installed on the computer	85
Printer does not accept a print cartridge	85
Print cartridge does not fit the printer	85
Printer does not recognize the print cartridge	85
Clean the print cartridge contacts	85
The printer is rejecting the pen	86
Printer takes a long time to print	87
Check the system configuration	87
Verify the number of software programs running on the computer	87
Check the printer software settings	87
A large file is printing	87
The printer may be in Ink-backup Printing Mode	87
Blank page printed	88
Check for empty print cartridges	88
The protective tape on the print cartridge nozzle has not been removed	88
Check media settings	88
Something on the page is missing or incorrect	88
Check margin settings	88
The printer may be in Ink-backup Printing Mode	88
Verify the ink levels of the print cartridges	88
The print cartridges may need to be cleaned	88
Check color print settings	88
Check the print location and length of USB cable	89

ENWW

v

Image 7

HP K7100 manual Troubleshooting

Contents

HP Officejet K7100 series User Guide Page HP Officejet K7100 series Copyright Information Table of contents Printing and loading media Using the Toolbox Troubleshooting Placement of the text or graphics is wrong Printer lights reference HP supplies and accessoriesCustomer support and warranty Printer specifications and Declaration of Conformity 131 Welcome Special features Using this guide Finding other resources for the product Getting started Front view trays, cover, and print cartridge cradle Understanding the printer parts and functions Printer lights Front view input tray Back view Direct connection Configuring the printer WindowsInstalling printer software and sharing the printer To install the software before connecting the printer To share the printer on a locally shared network To connect the printer before installing the software Enww Configuring the printer Mac OS To share with other computers running Mac OS X V10.3 To share the printer on a locally shared network Double-clickAdd/Remove Programs Uninstalling the printer softwareTo uninstall the software for Windows computers To uninstall the software for Macintosh computers Uninstalling the printer software Customizing the printer software setup program Installing other software Using print cartridges and accessories Supported print cartridges Using the print cartridges Inserting the print cartridges To install or replace a print cartridge Aligning the print cartridges For Windows Cleaning the print cartridgesTo clean the print cartridges automatically Configuration Settings area, select Align Maintaining the print cartridges Configuration Settings area, select CleanStoring the print cartridges Cartridge used Output Printing with a single print cartridge To install the duplex unit Printing and loading media Understanding specifications for supported media Tips for selecting and using print mediaSelecting print media Understanding supported media sizes Feed slot Sided printing Accessory Duplex unit Enww Enww Enww Enww Media type Understanding supported media types Brochure papers Understanding supported media weights and capacities Setting minimum margins To load media in the input tray Loading media in the input tray Loading media in the input tray Open the Paper Type/Quality panel Using the automatic paper-type sensor To change default settings for all future jobs Windows Changing print settingsTo change settings Macintosh Understanding smart software features Enhanced color printing Printing digital photographsGuidelines for printing photographs Printing Exif Print-enhanced photographs Understanding digital photography technologiesPhotoREt printing 4800 x 1200 optimized dpi HP Photosmart Essential software Printing borderless For Macintosh Load the print media see Loading media in the input tray on Printing in grayscale To set up the software To set up the printerPrinting panoramic photos Enww Printing a document For Macintosh Click Print or Page Setup Printing with the front or rear manual feed slot Changing the software settings Loading the front manual feed slot Loading the rear manual feed slot Printing on various media types Printing on custom-sized paper For Macintosh When you have finished printing, remove the remaining mediaPrinting on envelopes For Windows Printing on cards and smaller-sized media Open the Paper Type/Quality panel Enww Printing multiple pages on a single sheet of paper Performing manual booklet printing Printing bookletsPerforming automatic booklet printing Open the Two-Sided Printing panel Select Print Both Sides Printing posters Printing banners Select HP Labels, Glossy, or HP Labels, Matte Printing labels To print iron-on transfers Printing iron-on transfersSet Mirror Image to On Guidelines for printing on both sides of the paper Printing on both sides duplexingPerforming manual duplexing Performing auto-duplexing Advantages of using the duplex unit Enww Cancelling a print job Using the Toolbox To open the Toolbox Toolbox overview Click this button Printer Status tab HP Instant Support Information tabSecurity and privacy To gain access to myPrintMileage To gain access to HP Instant SupportMyPrintMileage How Do Align Print Cartridges Printer Services tab Viewing the HP Printer Utility panels Using the HP Printer Utility MacintoshOpening the HP Printer Utility Troubleshooting To reset the printer Troubleshooting tips and resources General troubleshooting tips Printing a demo Printing a diagnostics Printer is not responding nothing prints Resolving printing problemsPrinter shuts down unexpectedly All printer lights are blinking Print cartridge does not fit the printer Check printer setup for network environmentClean the print cartridge contacts Printer does not accept a print cartridge Printer is rejecting the pen Printer takes a long time to print Check the system configurationCheck the printer software settings Printer may be in Ink-backup Printing Mode Something on the page is missing or incorrect Blank page printed Placement of the text or graphics is wrong Check the paper quality Poor print quality and unexpected printoutsPoor quality printouts Check the print cartridges Ink is smearing Meaningless characters print Ink is not filling the text or graphics completely Print settings may need to be changedOutput is faded or dull colored Wrong colors are printing Colors are printed as black and whitePrintout shows bleeding colors Check the print cartridge contact pads Check the graphics placementColors do not line up properly Lines or dots are missing from text or graphics Another paper feed problem is occurring Resolving paper-feed problems Problems printing an alignment Troubleshooting installation issuesProblems installing software Clearing jams Enww Tips for avoiding paper jams Colors are tinted or incorrect Resolving photo printing problemsCheck the print settings Make sure you are printing on the correct side of the media Printing with a single print cartridge Resolving borderless printing problemsStreaks appear in a light portion of a printout Image is printed at an angle Make sure the paper is loaded correctly Resolving banner printing problemsCheck the software Binding margin is in the wrong place Resolving automatic two-sided printing problemsMacintosh Open the Two-Sided Printing Panel Printer lights reference Printer light indication Explanation and recommended action Understanding the printer lights Printer light indication Enww Printer light indication Explanation and recommended action HP supplies and accessories Ordering printing supplies through the Toolbox USB cable AccessoriesAutomatic two-sided printing accessory Parallel cable Print cartridges SuppliesHP media Customer support and warranty Web Toolbox Windows Obtaining electronic support HP Instant Support Before you call HP Telephone SupportTelephone support numbers HP Telephone Support Hewlett-Packard Limited Warranty Statement Printer specifications and Declaration of Conformity Input tray Printer specifications Printer specifications Enww Declaration of Conformity Regulatory information Japan Vcci Class B statement FCC statement Enww Toxic and hazardous substance table Miscellaneous regulatory informationRoHS notices China only LEDs classification Regulatory model number Environmental product stewardship program Energy consumption Federal Energy Management Program Απόρριψη άχρηστων συσκευών στην Ευρωπαϊκή Ένωση Macintosh Symbols/Numerics 4800 x 1200 optimizedAccessories Index Enww Enww Hewlett-Packard Development Company, L.P