HP K7100 6 Troubleshooting

Information tab .....................................................................................................................................	74
HP Instant Support ..............................................................................................................	74
Security and privacy ............................................................................................................	74
To gain access to HP Instant Support ................................................................................	75
myPrintMileage ...................................................................................................................	75
How Do I... ..........................................................................................................................	76
Printer Services tab .............................................................................................................................	77
Using the HP Printer Utility (Macintosh) ..............................................................................................	78
Viewing the HP Printer Utility panels ..................................................................................	78
6 Troubleshooting
Troubleshooting tips and resources ....................................................................................................	80
General troubleshooting tips ................................................................................................................	81
Printing a demo page ..........................................................................................................................	82
Printing a diagnostics page .................................................................................................................	83
Resolving printing problems ................................................................................................................	84
Printer shuts down unexpectedly ........................................................................................	84
Check power and power connections ................................................................	84
Check printer vents ............................................................................................	84
All printer lights are blinking ................................................................................................	84
A non-recoverable error has occurred. ..............................................................	84
Printer is not responding (nothing prints) ............................................................................	84
Check printer setup ............................................................................................	84
Check the print cartridge initialization ................................................................	84
Check the printer software installation ...............................................................	84
Check cable connections ...................................................................................	84
Check printer setup for network environment ....................................................	85
Check any personal firewall software installed on the computer .......................	85
Printer does not accept a print cartridge .............................................................................	85
Print cartridge does not fit the printer .................................................................	85
Printer does not recognize the print cartridge ....................................................	85
Clean the print cartridge contacts ......................................................................	85
The printer is rejecting the pen ...........................................................................................	86
Printer takes a long time to print .........................................................................................	87
Check the system configuration .........................................................................	87
Verify the number of software programs running on the computer ...................	87
Check the printer software settings ....................................................................	87
A large file is printing ..........................................................................................	87
The printer may be in Ink-backup Printing Mode ...............................................	87
Blank page printed ..............................................................................................................	88
Check for empty print cartridges ........................................................................	88
The protective tape on the print cartridge nozzle has not been removed. ........	88
Check media settings .........................................................................................	88
Something on the page is missing or incorrect ..................................................................	88
Check margin settings ........................................................................................	88
The printer may be in Ink-backup Printing Mode ...............................................	88
Verify the ink levels of the print cartridges .........................................................	88
The print cartridges may need to be cleaned ....................................................	88
Check color print settings ...................................................................................	88
Check the print location and length of USB cable .............................................	89

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