HP Telephone Support

During the warranty period, you may obtain assistance from the HP Customer Care Center.

●Before you call

●Telephone support numbers

Before you call

To assist our Customer Care Center representatives to serve you better, prepare the following information before calling.

1.Print the printer diagnostics page. See Printing a diagnostics page on page 83. If the printer does not print, get the following information ready:

●model number and serial number (check the back of the printer.)

●printer model

2.Check the operating system that you are using, such as Windows 2000.

3.Obtain the printer driver and version number of the printer software, such as HP Officejet K7100 Version: 2.325.0.0.

To find the printer driver version number in the printer driver, right-click the printer icon. Select Properties and click About. The version number displays in the Driver files list.

4.If you have a problem printing from a particular application, note the application and version number.

Telephone support numbers

In many locations, HP provides toll-free telephone support during the warranty period. However, some of the support numbers might not be toll free.

For the most current list of telephone support numbers, see http://www.hp.com/support.

116 Chapter 9 Customer support and warranty

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