Resolving paper-feed problems
This section provides solutions to common
●Another paper feed problem is occurring
For information on resolving jams, see Clearing jams on page 97.
Another paper feed problem is occurring
Media is not supported for the printer or tray
Use only media that is supported for the printer and the tray being used. See Understanding specifications for supported media on page 27.
Media is not picked up from input tray
●Make sure the media guides are set to the correct markings in the trays for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack.
●Make sure media in the tray is not curled. Uncurl paper by bending it in the opposite direction of the curl.
●Make sure the tray is inserted properly.
Media is not coming out correctly
●Make sure the output tray extension is extended, otherwise, printed pages may fall off the printer.
●Remove excess media from the output tray. There is a limit to the number of sheets the tray can hold.
●If the duplex unit is not installed properly during a duplex job, media may exit through the rear of the printer. Reinstall the duplex unit or close its cover.
Pages are skewing
Make sure that media loaded in the input tray is aligned to the right and front guides.
Multiple pages are being picked up
●Make sure the media guides are set to the correct markings in the trays for the media size you are loading. Also make sure the guides are snug, but not tight, against the stack.
●Make sure that the tray is not overloaded with paper.
●When you load paper, avoid fanning the stack. Fanning paper can cause static electricity to build up and intensify
●When reinserting a tray into the printer, do so gently. Forceful insertion with a full stack of paper may cause sheets to slide up within the printer, causing the printer to jam or pick multiple sheets at one time.
ENWW | Resolving |
