Franklin SDK-765, SDK-763 manual Solutions to Common Problems Solutions to Common Problems

Models: SDK-763 SDK-765

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Solutions to Common Problems Solutions to Common Problems

Solutions to Common Problems Solutions to Common Problems

A Data Error dialog box ap- pears, saying Unable to receive data from the BOOKMAN.

The Data Error dialog box appears when you are linking files, merging all your files, or using the Advanced Transfer option. Do one of the following:

Click OK and make sure the COM Port to matches the com- munications port in which the se- rial cable was inserted.

Click OK and then click Test to test your connection.

The Retrieving File Descriptors box has remained on for over one minute without any progress.

If you have a large amount of infor- mation in your BOOKMAN Side- kick, there may be a short delay before progress is shown.

When transferring or merging files, I realized that I did not intend to overwrite a PC Sidekick file.

Every time that a BOOKMAN Side- kick file is transferred to your com- puter and every time a pair of Sidekick files are merged, a PC Sidekick recovery file is created. To learn how to recover the file, read “Recovering Files.”

Note: Only the information that existed before the most recent transfer or merge is contained in a recovery file.

I realized that I did not intend to overwrite a BOOKMAN Sidekick file.

There is no way to recover a BOOK- MAN Sidekick file if it is overwritten due to a transfer or merge.

In the future, you may want to cre- ate a backup file to insure that your files will not be permanently lost. To learn how, read “Backing up and Restoring Files.”

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Page 66
Image 66
Franklin SDK-765, SDK-763 manual Solutions to Common Problems Solutions to Common Problems