GB
4
FREECOM Portable II Series
CHAPTER 4: Troubleshooting
General problems (depending on the type of connection)
If you still have problems getting your FREECOM drive to function properly despite having installed it correctly, then please check whether
•the FREECOM Cable II is properly connected to your FREECOM drive
•the drive is being supplied with power
•the tray can be opened and closed
•your system meets the hardware requirements (see pages 5/6)
If the computer crashes during the software installation or when trying to run the software from the disk
•do not use any memory manager such as QEMM
•disable the system's Power Management.
•check if all the requirements contained in the instructions on the disk have been fulfilled.
•check if the FREECOM device is properly connected to the Cable
•check if the drive is being supplied with power when you boot your system
If audio playback does not work, please check if
•the loudspeaker is properly connected
•the cables are firmly connected
•the loudspeaker control on the amplifier or on the active loudspeakers is correctly set
•the audio software is correctly installed.
•If your FREECOM drive appears to have problems accessing a CD after a long period of time, please use a lens cleaning set which you can purchase at your local computer retailer.
Note: Please note that
16
