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BEFORE YOU CALL • Solutions to common problems
Entire appliance does not operate. • The time of day is not set. The time of day must first be set in order to
operate the oven. See “Setting the clock” in the Setting Oven Controls
section.
• Make sure cord/plug is plugged correctly into outlet.
• Electrical power outage. Check house lights to be sure. Call your local electric
company for service.
• Service wiring is not complete. Contact your dealer, installing agent or
authorized service agent.
• Be sure the oven controls are set properly for the desired cooking feature.
See Setting Oven Controls in this manual or read the instructions “Entire
appliance does not operate” in this checklist.
Cannot move appliance easily. Appliance
must be accessible for service. • Cabinets not square or are built in too tightly. Contact builder or installer to make
appliance accessible.
• Carpet interferes with appliance. Provide sufficient space so appliance can be lifted
over carpet.
Problem Solution
Appliance is not level. • Be sure floor is level, strong & stable enough to adequately support range.
• If floor is sagging or sloping, contact a carpenter to correct the situation.
• Poor installation. Place oven rack in center of oven. Place a level on the oven
rack. Adjust leveling legs at base of appliance until the rack is level.
• Kitchen cabinet alignment may make range appear not level. Be sure cabinets
are square & have sufficient room for appliance clearance.
Poor baking results. • Many factors affect baking results. Make sure the proper oven rack position is
used. Center food in the oven and space pans to allow air to circulate. Allow
the oven to preheat to the set temperature before placing food in the oven.
Try adjusting the recipe's recommended temperature or baking time. If you
feel the oven is too hot or cool, see “Adjusting Oven Temperature” section in
this Use & Care Guide.
Oven portion of appliance does not
operate.
Surface cookware seems too hot or not
hot enough. • Incorrect induction cooktop power level setting. Adjust power level setting
higher or lower as needed.
Induction cooking zone does not heat
cookware or does not heat evenly. • Be sure the correct surface control is activated for the cooking zone.
• Be sure to use the correct cookware material type for induction cooking. Use
cookware specifically identified by the manufacturer to use for induction
cooking. If you’re not sure, use a magnet to test whether the cookware type
will work. If a magnet sticks to the bottom of the cookware, the material type
is correct for induction cooking.
• Be sure to read about pan-sensing in the Induction Cooking section and correct
any pan-sensing issues in the checklist provided.
• Use quality heavier gauge cookware.
Cooking zones do not glow when
heating. • The induction cooking zones do not glow even when they are hot. Induction
cooking uses electromagnetic energy to induce heat directly to the cookware.