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5.3Items to Check Before Contacting the Agent Where You Bought the Scanner
■Installation or PC connection issues■Problem at the time of personal computer connection
5.3Items to Check Before Contacting the Agent Where You Bought the Scanner
Check the following items before you contact the agent where you bought the scanner.
■ General DetailsItem | findings |
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Model | (Example) |
| For details on model, see "5.4 Checking Labels on |
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Serial No. | (Example) 000001 |
| For details on serial No., see "5.4 Checking Labels |
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Production date | (Example) |
| For details on production date, see "5.4 Checking |
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Date of purchase |
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Symptom |
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Frequency of trouble |
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Item | findings |
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OS (Windows) |
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Displayed error message |
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Application | (Example) SCSI interface |
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Interface controllers | (Example) made by Adaptec |
| SCSI Card 2940Au |
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5
TROUBLESHOOTING
| 85 | |
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