Appendix1 TROUBLESHOOTING
■Troubleshooting checklist
| Symptom | Check this item | Remedy |
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Scanner does not turn on. | Have you pressed the power button on? | Push the power button in to turn the scanner. |
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| Are the AC cable and AC adapter prop- | Correctly connect the AC cable and the AC |
| erly connected to the | adapter. |
| scanner? |
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| Disconnect the AC cable and the AC adapter from | |
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| the scanner, then connect them again. |
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| If this does not restore the power supply, contact |
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| the store where you purchased the scanner or an |
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| authorized FUJITSU scanner service provider. |
| Are you using the correct AC cable and | You must use the AC adapter and cable supplied |
| AC adapter supplied with the scanner | with your scanner by the |
| from the manufacture? | manufacture. Please get the correct AC adapter |
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| and cable to connect to your scanner. |
Scanning does not com- | Are the documents loaded properly on to | Realign and reload the documents on to ADF |
mence. | the ADF paper chute? | paper chute. |
| Is the ADF closed completely? | Close the ADF completely. |
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| Is the USB cable or SCSI cable con- | Connect the cable. (When a USB hub is used, |
| nected securely? | check the hub's power supply.) |
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| When using a SCSI interface, Is SCSI | Use the SCSI ID switch at the rear of the scanner |
| ID set correctly? | to set the SCSI ID. |
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| Does the Function Number display indi- | When the Function Number display indicates an |
| cates an alarm or an error? | alarm or an error, refer to the "Chapter 5. TROU- |
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| BLESHOOTING" in the |
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| Operator’s Guide for removing the alarm or the |
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| error. |
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| The alarm status remain displayed even | Turn off and on the power button. |
| after the scanner has been turned off and | If this does not eliminate the alarm status, contact |
| on again? | the store where you purchased the scanner or an |
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| authorized FUJITSU scanner service provider. |
Vertical lines appear in the | Are the glass dirty? | Clean the glass as instructed in the Operator's |
generated image of the |
| Guide "3. Daily Care". |
scanned document. |
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The generated image shifts | Are the documents loaded correctly? | Load the documents correctly. |
or is distorted. |
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Quality of generated image | Are the glass clean? | Clean dirty locations. |
is unsatisfactory. |
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Multi feed frequently | Do the documents satisfy the "Docu- | Use the documents that satisfy the "Document |
occurs. | ment Quality" and the "Multi feed | Quality" and the "Multi feed Detection Condi- |
| Detection Conditions" in the chapter 6 | tions" in the chapter 6 of the |
| of the | Operator’s Guide. |
| Guide? |
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| Are the documents placed properly in | Fan the documents before scanning. Correctly |
| the ADF paper chute? | align the document stack and load them on the |
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| ADF paper chute. Refer to "2.1 Installing the |
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| Scanner" on page 3 for details. |
| Is the stack of document thicker than 5 | Reduce the number of sheets of the stack to a |
| mm? | thickness of 5 mm or less. |
| Is the Pad ASSY dirty? | Clean the Pad ASSY. Refer to Operator's Guide in |
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| "3.3. Cleaning the ADF". |
| Is the Pad ASSY worn out? | Replace the Pad ASSY. Refer to Operator's Guide |
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| in "4.2. Replacing the Pad ASSY". |
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