11 Troubleshooting

Symptom

Cause

Action

The LOW POWER

Cascaded connections are done

Connect the dedicated AC

LED is on

 

adapter to the master

 

Lack of power supply

Connect the dedicated AC

 

 

adapter

The keyboard and

The keyboard and mouse connections

Match the port No.s

mouse do not

on the PC are reversed

 

operate or operate

Hot Key Mode is not released

Press the [Enter] or [ESC] key

strangely

Not connected properly

Connect properly

 

Connection/cable is defective

Confirm the connector connection

 

 

Replace with a new cable.

 

A non-supported keyboard or mouse is

Replace with a supported

 

connected

keyboard or mouse

The scroll function or

Mouse not supported

Replace with a supported mouse

button does not

The specific mouse driver is not

Install the specific mouse driver

operate

installed

 

The PnP of the

Monitor or PC does not support PnP

Change to a supported

monitor does not

 

environment

function

The setting data is not saved

Refer to "Monitor Settings", and

 

 

set correctly

 

Monitor side is connected with BNC

Change to VGA connector

 

connector

 

Poor screen display

Connection/cable is defective

Confirm the connection

(Faded images,

 

Replace with a new cable

blurred characters,

 

 

etc.)

 

 

Window shifts or

Wrong resolution

Adjust the resolution or the

does not display

 

monitor settings

when switching

Unsupported monitor, or cannot

Replace with a supported monitor

 

synchronize

(multisync)

 

 

Adjust the monitor

Cannot go into Hot

Hot Key is disabled

Initialize the Hot Keys

Key Mode

Wrong key or pressed wrongly

Refer to "Hot Key Mode", and

 

 

press correctly

Auto Scan Mode

Hot Key Mode is not on

Refer to "Hot Key Mode", and

cannot be set

 

press correctly

 

 

 

 

Wrong key

Press the number key (0)

Switching cannot be

Hot Key Mode is not on

Refer to "Hot Key Mode", and

done by Keyboard

 

press correctly

 

Wrong key

Refer to "SELECT Key", and

 

 

press correctly

The auto scan

The switch cycle has not been set

Refer to "Auto Scan Mode", and

switch cycle is

correctly

set correctly

abnormal

(The default value is 10 seconds)

 

Operation stops after

Connection has been disrupted

Check the connections and restart

a period of normal

The switch is hung up

Press the reset switch

operation

 

 

A problem has occurred at the PC

Correct the problem at the PC

The LED on the

The PC’s keyboard port’s power circuit

Correct the problem at the PC

device does not light

protection element has failed

 

even after turning on

 

 

the host

 

 

Cascaded

Non-Fujitsu switching device is

Cascade with Fujitsu KVM switch

connections are not

connected

 

recognized

 

 

 

A problem has occurred at the switch

Press the reset switch

14

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Fujitsu FS-1004EX user manual Troubleshooting, Symptom Cause Action

FS-1004EX specifications

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