Fujitsu FS-1004EX user manual Troubleshooting, Symptom, Cause, Action

11 Troubleshooting

Symptom	Cause	Action
The LOW POWER	Cascaded connections are done	Connect the dedicated AC
LED is on		adapter to the master
	Lack of power supply	Connect the dedicated AC
		adapter
The keyboard and	The keyboard and mouse connections	Match the port No.s
mouse do not	on the PC are reversed
operate or operate	Hot Key Mode is not released	Press the [Enter] or [ESC] key
strangely	Not connected properly	Connect properly
	Connection/cable is defective	Confirm the connector connection
		Replace with a new cable.
	A non-supported keyboard or mouse is	Replace with a supported
	connected	keyboard or mouse
The scroll function or	Mouse not supported	Replace with a supported mouse
button does not	The specific mouse driver is not	Install the specific mouse driver
operate	installed
The PnP of the	Monitor or PC does not support PnP	Change to a supported
monitor does not		environment
function	The setting data is not saved	Refer to "Monitor Settings", and
		set correctly
	Monitor side is connected with BNC	Change to VGA connector
	connector
Poor screen display	Connection/cable is defective	Confirm the connection
(Faded images,		Replace with a new cable
blurred characters,
etc.)
Window shifts or	Wrong resolution	Adjust the resolution or the
does not display		monitor settings
when switching	Unsupported monitor, or cannot	Replace with a supported monitor
	synchronize	(multisync)
		Adjust the monitor
Cannot go into Hot	Hot Key is disabled	Initialize the Hot Keys
Key Mode	Wrong key or pressed wrongly	Refer to "Hot Key Mode", and
		press correctly
Auto Scan Mode	Hot Key Mode is not on	Refer to "Hot Key Mode", and
cannot be set		press correctly
	Wrong key	Press the number key (0)
Switching cannot be	Hot Key Mode is not on	Refer to "Hot Key Mode", and
done by Keyboard		press correctly
	Wrong key	Refer to "SELECT Key", and
		press correctly
The auto scan	The switch cycle has not been set	Refer to "Auto Scan Mode", and
switch cycle is	correctly	set correctly
abnormal	(The default value is 10 seconds)
Operation stops after	Connection has been disrupted	Check the connections and restart
a period of normal	The switch is hung up	Press the reset switch
operation
	A problem has occurred at the PC	Correct the problem at the PC
The LED on the	The PC’s keyboard port’s power circuit	Correct the problem at the PC
device does not light	protection element has failed
even after turning on
the host
Cascaded	Non-Fujitsu switching device is	Cascade with Fujitsu KVM switch
connections are not	connected
recognized
	A problem has occurred at the switch	Press the reset switch

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