Print quality troubleshooting
Print quality problems associated with media
Some print quality problems arise from use of inappropriate media.
zUse paper that meets HP paper specifications. See Supported media weights and sizes.
zThe surface of the media is too smooth.
•Use media that meets HP paper specifications. See Supported media weights and sizes.
•The driver setting is set incorrectly. Change the paper type setting to heavy or glossy.
zThe media you are using is too heavy for the printer, and the toner is not fusing to the media.
zThe transparencies you are using are not designed for proper toner adhesion. Use only transparencies designed for HP Color LaserJet printers.
zThe moisture content of the paper is uneven, too high, or too low. Use paper from a different source or from an unopened ream of paper.
zSome areas of the paper reject toner. Use paper from a different source or from an unopened ream of paper.
zThe letterhead you are using is printed on rough paper. Use a smoother, xerographic paper. If this solves your problem, consult with the printer of your letterhead to verify that the paper used meets the specifications for this printer. See Supported media weights and sizes.
zThe paper is excessively rough. Use a smoother, xerographic paper.
Overhead transparency defects
Overhead transparencies may display any of the image quality problems that any other type of media will cause, as well as defects specific to printing transparencies. In addition, because transparencies are pliable while in the print path, they are subject to being marked by the
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