Software application problems

Unable to change system selections through software

Cause

Solution

 

 

System software changes are locked out by

Consult with your network administrator.

the printer control panel.

 

The software application does not support system changes.

See the software application documentation.

The correct printer driver is not loaded.

Load the correct printer driver.

 

 

The correct application driver is not loaded.

Load the correct application driver.

 

 

Unable to select a font from the software

Cause

Solution

 

 

The font is not available to the software

See the software application documentation.

application.

 

 

Unable to select colors from the software

 

 

Cause

Solution

 

 

The software application does not support

See the documentation for the software

color.

application.

 

 

Color mode is not selected in the software

Select color mode instead of grayscale or

application or printer driver.

monochrome mode.

 

 

The correct printer driver is not loaded.

Load the correct printer driver.

 

Printer driver does not recognize Tray 3 or the duplex printing accessory

 

 

Cause

Solution

 

 

The printer driver has not been configured to

See the printer driver’s online Help for

recognize Tray 3 or the duplex printing

instructions on how to configure the driver to

accessory.

recognize printer accessories.

 

 

The accessory may not be installed.

Verify that the accessory is properly installed.

 

 

ENWW

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HP 4600hdn 4600n manual Software application problems, Unable to select a font from the software Cause Solution, 185