Problemsolving, 131 | HP 4600hdn 4600n manual

6 Problemsolving

This chapter describes what to do if problems arise with your printer. The following topics are covered:

zBasic troubleshooting checklist

zControl panel messages

zPaper jams

zMedia-handling problems

zPrinter response problems

zPrinter control panel problems

zColor printing problems

zIncorrect printer output

zSoftware application problems

zPrint quality troubleshooting

ENWW

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HP 4600hdn 4600n manual Problemsolving, 131

Contents

Use Page User Guide Enww Copyright and License Warranty Trademark Credits Enww Contents Viii Printing tasks Managing the printer Problemsolving Xii Appendix B Specifications and regulatory information Printer basics Enww World Wide Web links Quick access to printer informationUser guide links Setting up the printer Where to look for more informationHP Jetdirect Print Server Administrator’s Guide Accessory and Consumable Installation Guides CD User Guide Using the printerOnline Help Html Online User Guide HP Color LaserJet Printer configurationsHP Color LaserJet 4600n Europe only HP Color LaserJet 4600dn HP Color LaserJet 4600hdn Feature Characteristics Printer features Paper handling AccessoriesConnectivity Supplies Factors affecting printer performance Front view shown with second 500-sheet paper feeder Walk around Back/side view Introduction Control panel overviewControl panel buttons and lights Display Accessing the control panel from a computer Button name Function Control panel buttons Control panel indicator lights Interpreting control panel indicator lightsIndicator Off Flashing Overview Control panel menusGetting started basics Retrieve job menu Menu hierarchyTo enter the menus Paper handling menu Information menu Configure device menu See Diagnostics menu for more information Diagnostics menu Menu item Description Retrieve job menu Information pages Information menu Menu item Value Description Paper handling menu Printing menu Configure device menuMenu item Values Description Print quality menu System setup menu Language Menu Resets menu Diagnostics menu Job storage limit Changing printer control panel configuration settingsTo set the job storage limit To set the job held timeout Job held timeoutTray behavior options use requested tray and manually feed To set use requested tray To set manually feed prompt PowerSave Time To disable/enable PowerSave To set PowerSave Time Clearable warnings PersonalityTo set the personality To set the clearable warnings Supplies low Auto continueTo set the auto continue To set jam recovery response Jam recoveryTo set supplies low reporting To select language Language Using the printer control panel in shared environments Additional drivers Printer driversOperating system PCL 5c Printer software Software for networks HP Web Jetadmin Unix Embedded Web server Features Other components and utilities Windows Macintosh OS Network AdministratorSupport Netprinting Configuring Novell NetWare frame type Network configurationParameters Configuring TCP/IP parameters Setting an IP address Setting the local and default gateway Setting the subnet mask Disabling network protocols optional To disable IPX/SPX To disable DLC/LLC Parallel port connection Parallel configuration HP Jetdirect print servers Enhanced I/O EIO configuration NetWare networks Available enhanced I/O interfacesWindows and Windows NT networks LocalTalk network configuration LocalTalk configurationAppleTalk networks UNIX/Linux networks Supplies and accessories Printer supplies Media CablesReference Materials Enww Printing tasks Enww Controlling print jobs Print setting priorities Media to avoid Selecting print media Media that may damage the printer Configuring Tray 1 media type Configuring input traysConfiguring Tray 1 media size Tray 2 and Tray 3 media size Tray 2 and Tray 3 media typeTray 2 or Tray 3 custom media Unit of measure Dimension Printing envelopes from Tray Printing from Tray 1 multipurpose trayLoading media into Tray Printing envelopes To load envelopes into TrayAddress type Left margin Top margin Return Loading standard-sized media into Tray 2 and Tray Printing from Tray 2 and Tray Enww Loading custom-sized media into Tray 2 and Tray Transparencies Printing on special mediaGlossy paper Envelopes Colored paper Heavy paper Labels Recycled paper Preprinted forms and letterhead Sided duplex printing Control panel settings for 2-sided printingTo use 2-sided printing Press to select Configure Device Press to select Printing Options for binding 2-sided printing jobs Manual 2-sided printing Printing a different first Special printing situationsPrinting on custom-size media To stop the current print job from the printer control panel Stopping a print request Storing a print job Job retention featuresQuick copying a job Proofing and holding a job Printing stored jobs Deleting stored jobs Printing a private job Private jobs Deleting a private job Printing with the optional HP Fast InfraRed Receiver Setting up to print with Macintosh computers Interrupting and resuming printing Printing a job Memory, see Working with memory and print server cards Managing memory Enww Managing the printer Enww Menu map Printer information pages Supplies status Configuration Demo UsageFile directory Event log PCL or PS font list100 101 Print quality troubleshooting pages To access the embedded Web server Using the embedded Web server102 Information tab Settings tab103 Other links Networking tab104 105 106 Using Printer Status and Alerts To view status messages and information To choose which status messages appear107 108 109 Color 110 HP ImageREt Using colorPaper selection Color options 112 SRGB Managing color Automatic or manual color adjustmentPrint in Grayscale Manual color options Neutral Grays Halftone optionsEdge Control 114 115 RGB Color Pantone * color matching Swatch book color matching Matching colors116 117 118 119 Maintenance 120 Managing the print cartridge Print cartridge authenticationHP print cartridges Non-HP print cartridges Print cartridge storage Using the printer control panelPrint cartridge life expectancy Checking the print cartridge life Using printer software Using the embedded Web serverUsing HP Web Jetadmin 123 124 Changing print cartridges 125 Replacing supplies Supply replacement guidelinesLocating supplies Supply item locations Making room around the printer for replacing supplies Supplies replacement clearance diagram127 Printer Count Approximate time Message Period Approximate replacement intervals for supplies128 See Using the embedded Web server for Configuring alertsSoftware Information location 129 130 131 Problemsolving 132 133 Basic troubleshooting checklist Critical error messages Error messagesControl panel messages Status messages Message Description Action Control panel messages135 136 Dimm 137 138 139 140 141 142 See Using Embedded Web server 143 Stop 144 Test 145 146 Return to the SET Registration 147 Ready 148 149 See Using 150 151 152 See Configuring input 153 Error For help press 154 155 156 RAM 157 158 159 Paper jam locations Paper jams160 To disable paper jam recovery Paper jam recovery161 Common causes of paper jams Cause Solution162 163 Jam in Tray 1, Tray 2, or Tray Clearing jams164 165 101 166 Jams in the top cover 167 168 169 Jam in paper input path or paper path 170 Jam in duplex path 171 Printer feeds multiple sheets Cause Solution Media-handling problemsPrinter feeds incorrect page size Cause Solution 172 Media does not feed automatically Cause Solution Printer pulls from incorrect tray Cause SolutionPrinter feeds incorrect page size 173 Transparencies or glossy paper will not feed Cause Solution Media does not feed from input Trays 2 or Cause Solution174 See Configuring input trays Output is curled or wrinkled Cause SolutionTransparencies or glossy paper will not feed 175 176 Output is curled or wrinkled No display message Cause Solution Printer response problemsPrinter is on, but nothing prints Cause Solution 177 See Changing printer control panel configuration settings Printer is on but is not receiving data Cause SolutionPrinter is on, but nothing prints 178 179 Control panel settings work incorrectly Cause Solution Printer control panel problems180 Printing black instead of color Cause Solution Color printing problemsIncorrect shade Cause Solution Missing color Cause Solution 182 Printed colors do not match screen colors Cause Solution Drifting text between printouts Cause Solution Incorrect fonts are printed Cause SolutionIncorrect printer output 183 Guidelines for printing with different fonts Partial printout Cause SolutionErratic, missing characters or interrupted printout 184 Unable to select a font from the software Cause Solution Software application problemsUnable to select colors from the software 185 Print quality problems associated with media Print quality troubleshootingOverhead transparency defects 186 Print quality problems associated with jams Print quality problems associated with the environment187 188 189 Hewlett-Packard limited warranty statement 190 191 Limited warranty for print cartridge life 192 Transfer unit and fuser warranty On-site service agreements HP maintenance agreementsPriority on-site service Next-day on-site service 194 Physical dimensions Printer specificationsElectrical specifications Acoustic emissions Operating environment specifications196 197 FCC regulations Protecting the environment Environmental product stewardship program Material restrictions Recycled paper199 Spare parts and supplies availability Material Safety Data Sheet Msds Extended warrantyFor more information 200 Hewlett-Packard Company Boise, Idaho USA April 1 Declaration of Conformity201 Laser safety Safety statementsCanadian DOC regulations EMI statement Korea 203 Klass 1 Laser Apparat 204 Varo Tray Media type and size Media weight Capacity Supported media weights and sizes205 Tray 206 207 Tray 2 208Optional Duplex 209Printing 210 211 Printer memory 212 Printing a configuration To install memory and font DIMMs Installing memory and font DIMMs213 214 215 Enabling memory To enable memory for WindowsEnabling the language font Dimm 216 To check Dimm installation Checking Dimm installation217 To install an HP Jetdirect print server card Installing an HP Jetdirect print server card218 219 220 221 Term Definition 222 223 RJ-45 224Toner Transfer belt 225 Index 226 227 228 Page C9660-90912