Printer feeds incorrect page size
The custom/standard switch in the tray is not in the correct position.
Verify that the switch is in the correct position for the media size.
Printer pulls from incorrect tray
Cause | Solution |
|
|
You are using a driver for a different printer. | Use a driver for this printer. |
|
|
The specified tray is empty. | Load media in the specified tray. |
|
|
Tray behavior for the requested tray is set to | Change the setting to EXCLUSIVELY. |
FIRST in the system setup submenu of the |
|
configure device menu. |
|
The media size is not configured correctly for the input tray.
Print a configuration page or use the control panel to determine the media size for which the tray is configured.
The guides in the tray are not against the paper.
Verify that the guides are touching the paper.
The custom/standard switch in the tray is not in the correct position.
Verify that the switch is in the correct position for the media size.
Media does not feed automatically
Cause | Solution |
|
|
Manual feed is selected in the software | Load Tray 1 with media, or, if the media is |
application. | loaded, press ✔. |
|
|
The correct size media is not loaded. | Load the correct size media. |
|
|
The input tray is empty. | Load media into the input tray. |
|
|
Media from a previous jam has not been | Open the printer and remove any media in the |
completely removed. | paper path. Closely inspect the fuser area for |
| jams. See Paper jams. |
The media size is not configured correctly for the input tray.
Print a confirmation page or use the control panel to determine the media size for which the tray is configured.
The guides in the tray are not against the paper.
Verify that the guides are touching the paper.
The custom/standard switch in the tray is not in the correct position.
Verify that the switch is in the correct position for the media size.
ENWW | 173 |
