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HP 4600hdn 4600n manual Basic troubleshooting checklist, 133

Models: 4600hdn 4600n 4600

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Basic troubleshooting checklist

If you are experiencing problems with the printer, this checklist may help identify the cause of the problem.

zIs the printer connected to power?

zIs the printer in the READY state?

zAre all necessary cables connected?

zAre any messages displayed on the control panel?

zWas a genuine HP supply installed?

zWere recently replaced print cartridges installed correctly? Was the pull tab on the cartridge removed?

zWere recently installed supply items (image fuser kit, image transfer kit) installed correctly?

zIs the on/off switch in the on position?

If you cannot find solutions to printer problems in this guide, see http://www.hp.com/supplies/lj4600.

For additional information on installation and setup of the printer, see the getting started guide for this printer.

ENWW

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HP 4600hdn 4600n manual Basic troubleshooting checklist, 133

Contents

Use Page User Guide Enww Copyright and License Warranty Trademark Credits Enww Contents Viii Printing tasks Managing the printer Problemsolving Xii Appendix B Specifications and regulatory informationPrinter basics Enww Quick access to printer information World Wide Web linksUser guide links Accessory and Consumable Installation Guides Where to look for more informationSetting up the printer HP Jetdirect Print Server Administrator’s GuideHtml Online User Guide Using the printerCD User Guide Online HelpHP Color LaserJet 4600dn Printer configurationsHP Color LaserJet HP Color LaserJet 4600n Europe onlyHP Color LaserJet 4600hdn Feature Characteristics Printer featuresSupplies AccessoriesPaper handling ConnectivityFactors affecting printer performance Front view shown with second 500-sheet paper feeder Walk aroundBack/side view Control panel overview IntroductionControl panel buttons and lights Display Accessing the control panel from a computerButton name Function Control panel buttonsInterpreting control panel indicator lights Control panel indicator lightsIndicator Off Flashing Control panel menus OverviewGetting started basics Menu hierarchy Retrieve job menuTo enter the menus Paper handling menu Information menuConfigure device menu See Diagnostics menu for more information Diagnostics menuMenu item Description Retrieve job menuInformation pages Information menuMenu item Value Description Paper handling menuConfigure device menu Printing menuMenu item Values Description Print quality menu System setup menu Language Menu Resets menu Diagnostics menu Changing printer control panel configuration settings Job storage limitTo set the job storage limit To set use requested tray Job held timeoutTo set the job held timeout Tray behavior options use requested tray and manually feedTo set manually feed prompt PowerSave TimeTo disable/enable PowerSave To set PowerSave TimeTo set the clearable warnings PersonalityClearable warnings To set the personalityAuto continue Supplies lowTo set the auto continue Jam recovery To set jam recovery responseTo set supplies low reporting To select language LanguageUsing the printer control panel in shared environments Printer drivers Additional driversOperating system PCL 5c Printer software Software for networks HP Web JetadminUnix Embedded Web server FeaturesNetprinting Windows Macintosh OS Network AdministratorOther components and utilities SupportNetwork configuration Configuring Novell NetWare frame typeParameters Configuring TCP/IP parameters Setting an IP address Setting the local and default gateway Setting the subnet maskDisabling network protocols optional To disable IPX/SPXTo disable DLC/LLC Parallel port connection Parallel configurationHP Jetdirect print servers Enhanced I/O EIO configurationAvailable enhanced I/O interfaces NetWare networksWindows and Windows NT networks UNIX/Linux networks LocalTalk configurationLocalTalk network configuration AppleTalk networksSupplies and accessories Printer supplies Materials CablesMedia ReferenceEnww Printing tasks Enww Controlling print jobs Print setting priorities Media to avoid Selecting print mediaMedia that may damage the printer Configuring input trays Configuring Tray 1 media typeConfiguring Tray 1 media size Tray 2 and Tray 3 media type Tray 2 and Tray 3 media sizeTray 2 or Tray 3 custom media Unit of measure DimensionPrinting from Tray 1 multipurpose tray Printing envelopes from TrayLoading media into Tray Return To load envelopes into TrayPrinting envelopes Address type Left margin Top marginLoading standard-sized media into Tray 2 and Tray Printing from Tray 2 and TrayEnww Loading custom-sized media into Tray 2 and Tray Printing on special media TransparenciesGlossy paper Envelopes Colored paperHeavy paper LabelsRecycled paper Preprinted forms and letterheadControl panel settings for 2-sided printing Sided duplex printingTo use 2-sided printing Press to select Configure Device Press to select Printing Options for binding 2-sided printing jobs Manual 2-sided printing Special printing situations Printing a different firstPrinting on custom-size media To stop the current print job from the printer control panel Stopping a print requestProofing and holding a job Job retention featuresStoring a print job Quick copying a jobPrinting stored jobs Deleting stored jobs Printing a private job Private jobsDeleting a private job Printing with the optional HP Fast InfraRed Receiver Setting up to print with Macintosh computers Interrupting and resuming printing Printing a jobMemory, see Working with memory and print server cards Managing memoryEnww Managing the printer Enww Menu map Printer information pagesSupplies status ConfigurationUsage DemoFile directory PCL or PS font list Event log100 101 Print quality troubleshooting pagesUsing the embedded Web server To access the embedded Web server102 Settings tab Information tab103 Networking tab Other links104 105 106 Using Printer Status and AlertsTo choose which status messages appear To view status messages and information107 108 109 Color110 Color options Using colorHP ImageREt Paper selection112 SRGBManual color options Automatic or manual color adjustmentManaging color Print in Grayscale114 Halftone optionsNeutral Grays Edge Control115 RGB ColorMatching colors Pantone * color matching Swatch book color matching116 117 118 119 Maintenance120 Non-HP print cartridges Print cartridge authenticationManaging the print cartridge HP print cartridgesChecking the print cartridge life Using the printer control panelPrint cartridge storage Print cartridge life expectancy123 Using the embedded Web serverUsing printer software Using HP Web Jetadmin124 Changing print cartridges125 Supply item locations Supply replacement guidelinesReplacing supplies Locating suppliesSupplies replacement clearance diagram Making room around the printer for replacing supplies127 Approximate replacement intervals for supplies Printer Count Approximate time Message Period128 129 Configuring alertsSee Using the embedded Web server for Software Information location130 131 Problemsolving132 133 Basic troubleshooting checklistStatus messages Error messagesCritical error messages Control panel messagesControl panel messages Message Description Action135 136 Dimm 137138 139 140 141 142 See Using Embedded Web server143 Stop 144Test 145146 Return to the SET Registration147 Ready148 149 See Using150 151 152 See Configuring input153 Error For help press154 155 156 RAM 157158 159 Paper jams Paper jam locations160 Paper jam recovery To disable paper jam recovery161 Cause Solution Common causes of paper jams162 163 Clearing jams Jam in Tray 1, Tray 2, or Tray164 165 101166 Jams in the top cover167 168 169 Jam in paper input path or paper path170 Jam in duplex path171 172 Media-handling problemsPrinter feeds multiple sheets Cause Solution Printer feeds incorrect page size Cause Solution173 Printer pulls from incorrect tray Cause SolutionMedia does not feed automatically Cause Solution Printer feeds incorrect page sizeMedia does not feed from input Trays 2 or Cause Solution Transparencies or glossy paper will not feed Cause Solution174 175 Output is curled or wrinkled Cause SolutionSee Configuring input trays Transparencies or glossy paper will not feed176 Output is curled or wrinkled177 Printer response problemsNo display message Cause Solution Printer is on, but nothing prints Cause Solution178 Printer is on but is not receiving data Cause SolutionSee Changing printer control panel configuration settings Printer is on, but nothing prints179 Printer control panel problems Control panel settings work incorrectly Cause Solution180 Missing color Cause Solution Color printing problemsPrinting black instead of color Cause Solution Incorrect shade Cause Solution182 Printed colors do not match screen colors Cause Solution183 Incorrect fonts are printed Cause SolutionDrifting text between printouts Cause Solution Incorrect printer output184 Partial printout Cause SolutionGuidelines for printing with different fonts Erratic, missing characters or interrupted printout185 Software application problemsUnable to select a font from the software Cause Solution Unable to select colors from the software186 Print quality troubleshootingPrint quality problems associated with media Overhead transparency defectsPrint quality problems associated with the environment Print quality problems associated with jams187 188 189 Hewlett-Packard limited warranty statement190 191 Limited warranty for print cartridge life192 Transfer unit and fuser warrantyNext-day on-site service HP maintenance agreementsOn-site service agreements Priority on-site service194 Printer specifications Physical dimensionsElectrical specifications Operating environment specifications Acoustic emissions196 197 FCC regulationsProtecting the environment Environmental product stewardship programRecycled paper Material restrictions199 200 Material Safety Data Sheet Msds Extended warrantySpare parts and supplies availability For more informationDeclaration of Conformity Hewlett-Packard Company Boise, Idaho USA April 1201 EMI statement Korea Safety statementsLaser safety Canadian DOC regulations203 Klass 1 Laser Apparat204 VaroTray Supported media weights and sizesTray Media type and size Media weight Capacity 205206 207 208 Tray 2Optional 209 DuplexPrinting 210 211 Printer memory212 Printing a configurationInstalling memory and font DIMMs To install memory and font DIMMs213 214 215 216 To enable memory for WindowsEnabling memory Enabling the language font DimmChecking Dimm installation To check Dimm installation217 Installing an HP Jetdirect print server card To install an HP Jetdirect print server card218 219 220 221 Term Definition222 223 Transfer belt 224RJ-45 Toner225 Index226 227 228 Page C9660-90912