The following table lists common causes of paper jams and suggested solutions for resolving them.
| Cause | Solution |
Print media does not meet HP- recommended media specifications.
Use only media that meets HP specifications. See Supported media weights and sizes.
A supply item is installed incorrectly, causing repeated jams.
Verify that all print cartridges, the transfer unit, and the fuser are correctly installed.
You are reloading paper that has already passed through a printer or copier.
Do not use media that has been previously printed on or copied.
An input tray is loaded incorrectly.
Remove any excess media from the input tray. Press media down in the input tray so it fits below the tabs, and within the media width guides. See Configuring input trays.
Print media is skewed. | Input tray guides are not adjusted |
| correctly. Adjust input tray guides so |
| they hold media firmly in place |
| without bending it. If media heavier |
| than 105 g/m2 (28 lb) is loaded into |
| Tray 2 or Tray 3, the media might |
| skew. |
|
|
Print media is binding or sticking | Remove media, flex it, rotate it 180 |
together. | degrees, or flip it over. Reload media |
| into the input tray. Do not fan media. |
Print media is removed before it settles into the output bin.
Reset the printer. Wait until the page completely settles in the output bin before removing it.
When duplexing, the print media is removed before the second side of the document is printed.
Reset the printer and print the document again. Wait until the page completely settles in the output bin before removing it.
Print media is in poor condition. | Replace the print media. |
Print media is not picked up by the | Remove the top sheet of media. If the |
internal rollers from Tray 2 or Tray 3. | media is heavier than 105 g/m2 (28 |
| lb), it may not be picked from the tray. |
|
|
Print media has rough or jagged | Replace the media. |
edges. |
|
Print media is perforated or embossed.
This media does not separate easily. You might need to feed single sheets from Tray 1.
162 | ENWW |