Print quality troubleshooting pages, 101 | HP 4600hdn 4600n manual

Print quality troubleshooting pages

The print quality troubleshooting pages provide information on aspects of the printer that affect print quality.

1. Press ✔ to enter the MENUS.

2. Press

to highlight DIAGNOSTICS.

3. Press ✔ to select DIAGNOSTICS.

4. Press

to highlight PQ TROUBLESHOOTING.

5.Press ✔ to select PQ TROUBLESHOOTING.

The message PRINTING... PQ TROUBLESHOOTING appears on the display until the printer finishes printing the print quality troubleshooting information. The printer returns to the READY state after printing the print quality troubleshooting information.

The print quality troubleshooting information includes one page for each color (cyan, magenta, yellow, and black), printer statistics related to print quality, instructions on interpreting the information, and procedures to solve print quality problems.

WWWIf following the procedures recommended by the print quality troubleshooting pages does not improve print quality, go to www.hp.com/support/lj4600.

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HP 4600hdn 4600n manual Print quality troubleshooting pages, 101

Contents

Use Page User Guide Enww Copyright and License Warranty Trademark Credits Enww Contents Viii Printing tasks Managing the printer Problemsolving Xii Appendix B Specifications and regulatory information Printer basics Enww World Wide Web links Quick access to printer informationUser guide links Accessory and Consumable Installation Guides Where to look for more informationSetting up the printer HP Jetdirect Print Server Administrator’s Guide Html Online User Guide Using the printerCD User Guide Online Help HP Color LaserJet 4600dn Printer configurationsHP Color LaserJet HP Color LaserJet 4600n Europe only HP Color LaserJet 4600hdn Feature Characteristics Printer features Supplies AccessoriesPaper handling Connectivity Factors affecting printer performance Front view shown with second 500-sheet paper feeder Walk around Back/side view Introduction Control panel overviewControl panel buttons and lights Display Accessing the control panel from a computer Button name Function Control panel buttons Control panel indicator lights Interpreting control panel indicator lightsIndicator Off Flashing Overview Control panel menusGetting started basics Retrieve job menu Menu hierarchyTo enter the menus Paper handling menu Information menu Configure device menu See Diagnostics menu for more information Diagnostics menu Menu item Description Retrieve job menu Information pages Information menu Menu item Value Description Paper handling menu Printing menu Configure device menuMenu item Values Description Print quality menu System setup menu Language Menu Resets menu Diagnostics menu Job storage limit Changing printer control panel configuration settingsTo set the job storage limit To set use requested tray Job held timeoutTo set the job held timeout Tray behavior options use requested tray and manually feed To set manually feed prompt PowerSave Time To disable/enable PowerSave To set PowerSave Time To set the clearable warnings PersonalityClearable warnings To set the personality Supplies low Auto continueTo set the auto continue To set jam recovery response Jam recoveryTo set supplies low reporting To select language Language Using the printer control panel in shared environments Additional drivers Printer driversOperating system PCL 5c Printer software Software for networks HP Web Jetadmin Unix Embedded Web server Features Netprinting Windows Macintosh OS Network AdministratorOther components and utilities Support Configuring Novell NetWare frame type Network configurationParameters Configuring TCP/IP parameters Setting an IP address Setting the local and default gateway Setting the subnet mask Disabling network protocols optional To disable IPX/SPX To disable DLC/LLC Parallel port connection Parallel configuration HP Jetdirect print servers Enhanced I/O EIO configuration NetWare networks Available enhanced I/O interfacesWindows and Windows NT networks UNIX/Linux networks LocalTalk configurationLocalTalk network configuration AppleTalk networks Supplies and accessories Printer supplies Materials CablesMedia Reference Enww Printing tasks Enww Controlling print jobs Print setting priorities Media to avoid Selecting print media Media that may damage the printer Configuring Tray 1 media type Configuring input traysConfiguring Tray 1 media size Tray 2 and Tray 3 media size Tray 2 and Tray 3 media typeTray 2 or Tray 3 custom media Unit of measure Dimension Printing envelopes from Tray Printing from Tray 1 multipurpose trayLoading media into Tray Return To load envelopes into TrayPrinting envelopes Address type Left margin Top margin Loading standard-sized media into Tray 2 and Tray Printing from Tray 2 and Tray Enww Loading custom-sized media into Tray 2 and Tray Transparencies Printing on special mediaGlossy paper Envelopes Colored paper Heavy paper Labels Recycled paper Preprinted forms and letterhead Sided duplex printing Control panel settings for 2-sided printingTo use 2-sided printing Press to select Configure Device Press to select Printing Options for binding 2-sided printing jobs Manual 2-sided printing Printing a different first Special printing situationsPrinting on custom-size media To stop the current print job from the printer control panel Stopping a print request Proofing and holding a job Job retention featuresStoring a print job Quick copying a job Printing stored jobs Deleting stored jobs Printing a private job Private jobs Deleting a private job Printing with the optional HP Fast InfraRed Receiver Setting up to print with Macintosh computers Interrupting and resuming printing Printing a job Memory, see Working with memory and print server cards Managing memory Enww Managing the printer Enww Menu map Printer information pages Supplies status Configuration Demo UsageFile directory Event log PCL or PS font list100 101 Print quality troubleshooting pages To access the embedded Web server Using the embedded Web server102 Information tab Settings tab103 Other links Networking tab104 105 106 Using Printer Status and Alerts To view status messages and information To choose which status messages appear107 108 109 Color 110 Color options Using colorHP ImageREt Paper selection 112 SRGB Manual color options Automatic or manual color adjustmentManaging color Print in Grayscale 114 Halftone optionsNeutral Grays Edge Control 115 RGB Color Pantone * color matching Swatch book color matching Matching colors116 117 118 119 Maintenance 120 Non-HP print cartridges Print cartridge authenticationManaging the print cartridge HP print cartridges Checking the print cartridge life Using the printer control panelPrint cartridge storage Print cartridge life expectancy 123 Using the embedded Web serverUsing printer software Using HP Web Jetadmin 124 Changing print cartridges 125 Supply item locations Supply replacement guidelinesReplacing supplies Locating supplies Making room around the printer for replacing supplies Supplies replacement clearance diagram127 Printer Count Approximate time Message Period Approximate replacement intervals for supplies128 129 Configuring alertsSee Using the embedded Web server for Software Information location 130 131 Problemsolving 132 133 Basic troubleshooting checklist Status messages Error messagesCritical error messages Control panel messages Message Description Action Control panel messages135 136 Dimm 137 138 139 140 141 142 See Using Embedded Web server 143 Stop 144 Test 145 146 Return to the SET Registration 147 Ready 148 149 See Using 150 151 152 See Configuring input 153 Error For help press 154 155 156 RAM 157 158 159 Paper jam locations Paper jams160 To disable paper jam recovery Paper jam recovery161 Common causes of paper jams Cause Solution162 163 Jam in Tray 1, Tray 2, or Tray Clearing jams164 165 101 166 Jams in the top cover 167 168 169 Jam in paper input path or paper path 170 Jam in duplex path 171 172 Media-handling problemsPrinter feeds multiple sheets Cause Solution Printer feeds incorrect page size Cause Solution 173 Printer pulls from incorrect tray Cause SolutionMedia does not feed automatically Cause Solution Printer feeds incorrect page size Transparencies or glossy paper will not feed Cause Solution Media does not feed from input Trays 2 or Cause Solution174 175 Output is curled or wrinkled Cause SolutionSee Configuring input trays Transparencies or glossy paper will not feed 176 Output is curled or wrinkled 177 Printer response problemsNo display message Cause Solution Printer is on, but nothing prints Cause Solution 178 Printer is on but is not receiving data Cause SolutionSee Changing printer control panel configuration settings Printer is on, but nothing prints 179 Control panel settings work incorrectly Cause Solution Printer control panel problems180 Missing color Cause Solution Color printing problemsPrinting black instead of color Cause Solution Incorrect shade Cause Solution 182 Printed colors do not match screen colors Cause Solution 183 Incorrect fonts are printed Cause SolutionDrifting text between printouts Cause Solution Incorrect printer output 184 Partial printout Cause SolutionGuidelines for printing with different fonts Erratic, missing characters or interrupted printout 185 Software application problemsUnable to select a font from the software Cause Solution Unable to select colors from the software 186 Print quality troubleshootingPrint quality problems associated with media Overhead transparency defects Print quality problems associated with jams Print quality problems associated with the environment187 188 189 Hewlett-Packard limited warranty statement 190 191 Limited warranty for print cartridge life 192 Transfer unit and fuser warranty Next-day on-site service HP maintenance agreementsOn-site service agreements Priority on-site service 194 Physical dimensions Printer specificationsElectrical specifications Acoustic emissions Operating environment specifications196 197 FCC regulations Protecting the environment Environmental product stewardship program Material restrictions Recycled paper199 200 Material Safety Data Sheet Msds Extended warrantySpare parts and supplies availability For more information Hewlett-Packard Company Boise, Idaho USA April 1 Declaration of Conformity201 EMI statement Korea Safety statementsLaser safety Canadian DOC regulations 203 Klass 1 Laser Apparat 204 Varo Tray Supported media weights and sizesTray Media type and size Media weight Capacity 205 206 207 Tray 2 208Optional Duplex 209Printing 210 211 Printer memory 212 Printing a configuration To install memory and font DIMMs Installing memory and font DIMMs213 214 215 216 To enable memory for WindowsEnabling memory Enabling the language font Dimm To check Dimm installation Checking Dimm installation217 To install an HP Jetdirect print server card Installing an HP Jetdirect print server card218 219 220 221 Term Definition 222 223 Transfer belt 224RJ-45 Toner 225 Index 226 227 228 Page C9660-90912