HP Enterprise CP5525 manual Jams in Tray 3, 4, 5, 58Causes and solutions for residual media jams

Table 3-58Causes and solutions for residual media jams (continued)

Cause	Solution
The sensor detecting a residual media jam is	Test each sensor using the manual sensor test. See Manual sensor test
not working.	on page 289 for information. If the sensor does not respond, replace the
	component indicated:
	● TOP sensor (PS5): Replace the registration sensor assembly. See
	Registration sensor assembly on page 142.
	● Fuser-output sensor (PS6): Replace the fuser. See Fuser on page 93.
	● Fuser loop sensors 1 and 2 (PS7 and PS8): Replace the fuser. See Fuser
	on page 93.
If service was recently performed on the	Run the manual sensor tests to verify which sensor detects the media. See
product, a sensor connector might be	Manual sensor test on page 289 or Tray/Bin manual sensor test on page 300
disconnected.	for information. Reconnect the corresponding sensor connector:
	● TOP sensor: Connector (J122) on the DC controller PCA
	● Fuser-output sensor: Connector (J131) on the DC controller PCA
	● Fuser Loop sensor 1 or 2: Connector (J131) on the DC controller PCA

Jams in Tray 3, 4, 5, and 6

Table 3-59Causes and solutions for pickup delay and pickup stationary jams

Cause	Solution
The paper-feeder pickup roller is worn or	Replace the pickup roller. See Pickup roller, separation roller, and feed roller
deformed.	(1 x 500-sheet and 3 x 500-sheet paper feeders) on page 99.
The paper-feeder separation roller is worn or	Replace the separation roller. See Pickup roller, separation roller, and feed
deformed.	roller (1 x 500-sheet and 3 x 500-sheet paper feeders) on page 99.
The paper-feeder feed roller is worn or	Replace the feed roller. See Pickup roller, separation roller, and feed roller (1
deformed.	x 500-sheet and 3 x 500-sheet paper feeders) on page 99.
Poor contact of the paper-feeder media-feed
sensor connectorS
A tray feed sensor is defective.	Run the manual sensor test to verify that the paper-feeder media feed sensor is
	functioning properly. See Tray/Bin manual sensor test on page 300 for
	information. If it is not, replace the paper pickup assembly of the specific tray.

Poor contact of a paper-feeder pickup solenoid drive connector

The paper-feeder pickup solenoid is defective. Run the solenoid drive test in the component test (see Component tests

on page 314) to verify that the paper-feeder pickup solenoid is functioning properly. If it is not, replace the paper pickup assembly of the specific tray.

Poor contact of paper-feeder pickup motor drive connector.

The paper-feeder pickup motor is defective.

Run the pickup motor drive test in the component test (see Component tests on page 314) to verify that the paper-feeder pickup motor is functioning properly. If it is not, replace the pickup assembly of the specific tray.

ENWW Clear jams 513