HP Enterprise CP5525 manual Jams in Tray 1, Tray 2 and internal paper path

Table 3-53Causes and solutions for duplex repick jams (continued)

Cause	Solution
The duplex flapper is damaged or	Replace the paper delivery assembly. See Paper delivery assembly
malfunctioning.	on page 184.
The duplex repick roller is worn or damaged.	Replace the registration sensor assembly. See Registration sensor assembly
	on page 142.
The duplex repick clutch is defective.	Run the solenoid drive test in component test (see Component tests
	on page 314)to verify that the duplex repick clutch is functioning properly. If it
	is not, replace the duplex drive assembly. See Duplex drive assembly (duplex
	models) on page 187.

Table 3-54Causes and solutions for residual media jams

Cause	Solution
Poor contact of the fuser loop-sensor	Reconnect the connectors of the fuser loop sensor 1 and 2 (J13) and the
connector and fuser loop sensor 1 and 2.	connector (J131) on the DC controller PCA.
The loop sensor is defective.	Run the manual sensor test. See Fuser loop sensors 1 and 2 (PS7 and PS8)
	on page 295 for information. If the sensor is defective, replace fuser. See
	Fuser on page 93.
The spring of the fuser-output-sensor lever is	Check the spring of the fuser and right door and place it in the correct
unhooked.	position.
The fuser-output sensor lever is damaged.	Replace the sensor (PS6).
Poor contact of the fuser-output sensor	Reconnect connector (J1055) of the fuser-output sensor and connector (J131)
connector.	on the DC controller PCA.
The fuser-output sensor is defective.	Run the manual sensor test to make sure the fuser-delivery sensor is functioning
	properly. See Fuser output sensor (PS6) on page 297 for information. If the
	sensor is defective, replace the fuser. See Fuser on page 93.
The duplex pickup sensor lever is damaged.	Replace the right door assembly. See Right-door assembly on page 126.

NOTE: Even if jammed paper is visible in Tray 1, clear the jam from the inside of the product by opening the right door.

Jams in Tray 1, Tray 2 and internal paper path

Table 3-55Causes and solutions for pickup delay jam 1: tray pickup

		Cause	Solution
		The tray 1 pick up roller or the tray 1	Replace the tray 1 pickup roller and separation pad. See Pickup roller (Tray 1)
		separation pad is worn or deformed.	on page 94 and Separation pad (Tray 1) on page 95. Replace the right door.
			See Right-door assembly on page 126.
		Poor contact of the tray 1 media-presence-	Reconnect the connectors of the tray media-feed sensor intermediate
		sensor connector	connectors (J531L and J531D), and the connector (J152) on the DC controller.
		Poor contact of the TOP sensor connector.	Reconnect the intermediate connector (J554L and J554D) of the TOP sensor
			and connector (J122) on the DC controller PCA.
510	Chapter 3 Solve problems		ENWW